Possible conflicts?

  • Resolved derekfwp

    (@derekfwp)


    4 years, 11 months ago

    Hi. I installed the free plug in on a web site hosted at IOIOs.com featuring the Divi theme. I ran an initial backup but the process quickly froze after about 20 seconds and after that the web site would not load and I had to get assistance from the web hosting company to deactivate the plugin so that I could access WP site admin.
    Do you think that the plug in could have a conflict with Divi? I was hoping to upgrade to the premium version but I am now concerned about testing the plug in again. Any thoughts, recommendations on how to trouble shoot this problem?
    Thanks

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  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @derekfwp,

    I’m really sorry to hear about Total Upkeep freezing on you and locking you out.

    […] the process quickly froze after about 20 seconds and after that the web site would not load and I had to get assistance from the web hosting company to deactivate the plugin so that I could access WP site admin.

    We’re happy to help, and actually eager to get this resolved, but first we need to know what the actual error is. Can you touch base with your hosting provider and ask if they can help you determine what the actual error message is?

    Thanks!
    – Brad

Viewing 1 replies (of 1 total)
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