possible error or bug

  • Resolved shadow

    (@shadows23)


    4 years, 6 months ago

    Hello friends of Rank Math, first of all I want to thank you for the great work you do.

    I see there is a bug in the Search Console Statistics it doesn’t show results and it tells me “Datasets are empty in your cache. You can wait for the next cronjob or Update Manually. Please navigate to SEO> Settings> Search Console.”

    capture: https://i.postimg.cc/kGfrzjrM/sshot-5.jpg

    I delete manually but it still doesn’t update anything please check that problem I have several sites and they all do the same

Viewing 6 replies - 1 through 6 (of 6 total)

  • where you do this screen?

    Thread Starter shadow

    (@shadows23)

    in the main WordPress panel

    capture: https://i.postimg.cc/mrsZJqMs/sshot-1.jpg

    Plugin Author Rank Math

    (@rankmath)

    Hello @shadows23

    Thank you for contacting the support and sorry for the issue you are facing.

    Can you please deauthorize and re-authenticate the site from here?
    https://i.rankmath.com/ujKIh7
    /wp-admin/admin.php?page=rank-math-options-general

    If the issue is still not resolved then, can you please follow these steps?
    0. Take a complete backup
    1. Clear all the cache. Server-side and WordPress
    2. Clear the transients of Rank Math from Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients
    https://i.rankmath.com/oz6LpD
    3. Delete and reinstall the plugin

    If that doesn’t help, we have released a Beta update that includes many new things and could fix the issue. Please follow these steps to update to the latest version and have the issue fixed:
    https://i.rankmath.com/TP6Xjk
    0. Take a complete backup of your site
    1. Go to Rank Math > Status & Tools > Version Control
    2. Enable the Beta Tester Option from Beta Opt-in Box
    4. Go to the Dashboard > Updates and update Rank Math to the latest beta version

    Hope that helps. Please let us know.

    Thread Starter shadow

    (@shadows23)

    already did everything recommended and even then there are no statistical samples.

    and my site is already in production “WARNING: It is not recommended to use beta on live production sites”.

    Plugin Author Rank Math

    (@rankmath)

    Hello @shadows23

    Can you please ask your hosting to create a staging site so you can test?

    But since you said that the same is happening across other sites, and assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you. Thank you.

    Plugin Author Rank Math

    (@rankmath)

    Hello,

    Since we did not hear back from you and assuming you are using the latest version of all the plugins and the themes, we are closing this topic.

    If the issue is still not resolved, please feel free to reply to this topic or open a new one and we would be more than happy to assist.

    Also, we released a quick Beta update to fix several issues. You can try that as well.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates
    https://rankmath.com/wp-content/uploads/2020/02/Rank-Math-Beta-Testing.jpg

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    https://i.rankmath.com/Pbu5J6

    Please clear the caches, server, and WordPress after updating.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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