Possible solution to missing audio player

That is not a good or workable solution here – please do not do that under any circumstances. Replacing a whole file like that could have a lot of unforeseen consequences and is really not a good idea at all in any situation.

If you have a specific issue with the player please open a support ticket and I will assist you with debugging the problem as I have done with plenty of other people.

Thanks,
Hugh

Ok thanks.

Hi I have an update.
I have been working with my host “Wp-Engine” to come up with a solution.
We have created a test site and are still having an issue with SSP.
What we have done.

1. Created a testing site with our current Theme and Version 1.8.2 of SSp.
2. Upgraded SSP to 1.11.3 on the testing site with our current theme. The audio file will not play, and the download links returns with a 404 error.
3. I have re saved the permalink settings and re uploaded the audio file a few times.

Below is the host’s question.

The issue is actually due to the player attempting to load the media file from the wrong URL path.

08/Oct/2015:13:26:27 +0000|v1|66.162.212.19|aeacitstest.wpengine.com|404|564|-|-|0.000|GET /podcast-download/16282/ridiculous-part-5.mp3

It appears to be using the post ID to load the file, instead of the actual file path: wp-content/uploads/2015/09/09-13-15_Ridiculous_Pt5
I do see that the pod cast has quite a bit of rewrite rules in place and it appears to be how the player functions but it seems that something is incorrect with the settings. Did you make any changes to this in order to get the player to load correctly? Given that this is a core functionality of the plugin, I am not sure exactly what needs to be changed in order to get it to load the correct path for the file. If you mention the above to the plugin developer, they should be able to get you fixed up. I know everything was working correctly before the update to the plugin so something regarding the update messed with the link structure.

Thanks

Just an FYI – I am working closely with WP Engine to get this fixed as it seems to only be an issue for people hosted with them. Once we have a solution I will respond on here.

Hugh,
Thank you.
I will keep an eye out.

You’ll be pleased to know that I have worked with WP Engine and they have a fix for this exact problem. Have a look at this new guide to see what you need to do: https://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/ ??

Hugh,
Thank you!!

I have send the request to WP-Engine.
Once the fix has been applied I will confirm and let you know.

Again thank you for your patience and support with this.

Hi,

I have exactly this same problem on Bluehost. Can you advise on what the solution is?

Many thanks.

My recommendation would be to check with Bluehost if they are running Nginx and, if they are, direct them to this document and ask if they can assist you.