Post Box Subscribe Button form not working when GDPR is on

  • Resolved cahs

    (@cahs)


    6 years, 6 months ago

    After I enter my email, nothing seems to happen after I press the button (See GDPR note below). I looked in my admin, and it shows the email and a message that failed to add to mailchimp [denied] message. My other forms work and the api key is fine. There was a an optin cat plugin update I installed today. It seems to be a problem with the GDPR selected to ON for this type of box only, as my other forms work fine when this is turned on. This particular form only works when GDPR is selected to OFF. Thank you.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    Thanks for your inquiry. Let’s see how we can help.

    We think this can happen because of some JavaScript caching on your site.

    We want to inspect this and get to the bottom of this. Can you create a temporary admin account for us to login on your WordPress backend and let us know the details at this email: [email protected] so that we can inspect it ourselves and resolve this issue.

    We hope to get your help in resolving this issue.

    Thanks.

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello @cahs ,

    Thank you for your patience on this matter.

    We have recently discovered that the GDPR consent checkbox will not show up on a form that has its description area hidden. This happens because the checkbox is supposed to replace what is in the description area.

    Please check the form in question, and see if that is what causing the issue for you. Let us know what you find either way so we can keep working on this with you.

    We look forward to hearing back from you.

    Plugin Author fatcatapps

    (@fatcatapps)

    Hello there,

    It’s been a few days since we replied last. We just wanted to make sure that your issue got resolved or you had any other queries. I would like to inform you that I will mark this thread as resolved in a few days if we do not get a reply back from you within a few days.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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