• Resolved Taco Fleur

    (@metacofleurcom)


    When I enable the plugin, two boxes disappear from my post settings, one is POST SETTINGS, the other is FEATURED VIDEO. If disable the give plugin they appear again.

    My theme is Newspaper 8.7 by tagdiv.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    That’s highly unusual, and while it might seem obvious that Give is causing it, it’s most likely a unique combination of Give and either another plugin or your theme.

    I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
    https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin or theme caused the conflict and I can take a closer look at replicating the issue for you.

    Thanks!

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @metacofleurcom — just following up to see if you were able to isolate the conflict with the HealthCheck plugin. Let me know how you’re progressing and whether I can help further at all.

    Thread Starter Taco Fleur

    (@metacofleurcom)

    Hi Matt, no, did not use health check after reading some of the reviews. If it breaks my site I don’t have time at the moment to restore it from a backup.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    @metacofleurcom most of those reviews are very old and reference the plugin before it’s most recent updates which have been phenomenal. We recommend the plugin highly and have supported many users with it very successfully.

    I’d love to be able to help further, but because I can’t replicate the problem I’m not sure the best way forward other than Healthcheck currently.

    Can you share your System Info and maybe I might notice something there that stands out. You can find that in “Donations > Tools > System Info”

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Post Boxes Disappear After Enabling Give’ is closed to new replies.