Post Descriptions Disappear

Hi!
I tried to reproduce this issue on our test servers – and have no luck with this.
Please provide me the link to your site where I can check the issue.

The website I am working on is currently still in development and isn’t public. But I’ve included a link to an image showing screen shots of the posts listed on the homepage and the content of a post with and without the plugin activated. Hopefully it makes sense.
https://www.easternsurf.com/ESMSocialShare-troubleshoot.jpg

I have tried putting the Sharing Icons at the bottom of the post and it still isn’t displaying the descriptions correctly on the homepage. It may just be an incompatibility with our theme. But I love the look and functionality of your plugin better than anything else I’ve seen or tried, so I’m hoping there may be an easy fix. Thank you!

Hello!
Please try to enable “Share only post link” checkbox on Main tab – https://prntscr.com/9vfozt
It should fix the displaying of social share buttons with post description on homepage and category page. Please try it.

If you still will have any problems with it – just let me know! Provide the name of theme template which you are using on your site. I will test it and will check what is wrong.

I am having the same problem. It started happening on version 1.5.5 (version 1.5.4 worked fine). I tried what you suggested above and it did not change anything. I am using NatureSpace 2.0.1 theme. The posts on the home page only display if I have entered a manual excerpt.

A little more detail on this. I found that if I was not logged in to my site that the posts would appear. I wanted to make sure it was not a caching issue, so I opened an incognito window in Chrome and checked my site – the posts appeared correctly. I closed the window and opened a new incognito window and this time I logged in. After logging in I went to the home page and saw that those posts without a custom excerpt were appearing blank.

Sorry need to update this again. I tested again and now any post without an excerpt does not appear in the feed; regardless of whether I am logged in or not. I have downgraded back to 1.5.4 for now.

Hi @ksoerge1 and @scottgeiger
We just released new version of social share plugin with fixes for you. Please update plugin and check it.

I finally was able to test 1.5.9, still not working for me. I upgraded the plugin, went to my site and any post that did not have a custom excerpt showed as blank. I opened an incognito window and went to my site. Initially the post appeared correctly, then I logged in and went back to the home page and the posts were blank again. I closed the incognito window and opened a new one and now the posts were blank. I then reverted back to 1.5.4 and reloaded the page and the posts appeared as expected.

Hello!
Please provide link to your theme. I cannot find it on WordPress.
Also you can contact us through our?internal support. We will check what is wrong and will help you to solve the problem.

I apologize on not responding sooner. I have filled out your internal support link.

I am using the NatureSpace theme: https://www.ads-software.com/themes/naturespace/

Hi!
We will check the problem on your theme. I will inform you about the result.

Hello!
We have fixed the problem. We will release the fix in new version of plugin tomorrow. I will inform you about the update.

Hi there, I just had a chance to test it. Posts do not disappear now. It still isn’t quite right for me though, I had a custom function that overrides the default excerpt function. It checks to see if there is an excerpt entered on the post and uses that instead. That is not working now. I will dig around more and see what I can find. If you want here is the function I am using:

function manual_excerpt_more( $excerpt ) {
  $excerpt_more = '';
  if( has_excerpt() ) {
    $excerpt_more = '<br /><a class="read-more-button" href="'. esc_url( get_permalink($post->ID) ) . '">' . __( 'Read more', 'naturespace' ) . '</a>';
  }
  return $excerpt . $excerpt_more;
}
add_filter( 'get_the_excerpt', 'manual_excerpt_more' );

Hello!
Please check our answer in internal support.

Hello,

Your plugin is very effective, it has to work very well for months, but for a week, it does not appear at all. This may be due to the instalation of a plugin ( progressmap ) I added recently . Can you take a look , it’s quite a hassle and since I no longer your plugin my traffic was down ..thank’s for help

https://insolite-guadeloupe-voyage.com/cascade-du-trou-a-diable/