• hi everyone,

    my website was working fine till 15th then all of sudden i felt like was logged off from admin twice.

    when i refresh page, 70 to 80 post were deleted.

    all plugins were asking to get updated

    now one of the author got deleted and not showing in my users profile .

    but he is able to login and all the update post are avaliable in his account, while i dont see his profle in my admin section.

    all my work on past 1 month is not showing in my account, while one user has all data .

    i am unable to understand what has happen.

    • This topic was modified 4 months, 1 week ago by binari.

    The page I need help with: [log in to see the link]

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  • I assume you have backups (everyone should) Backups are usually included even with cheap budget shared hosting. So first try rolling back to a date before the 15th. Then, do the most comprehensive security scan possible. It sounds like you got hacked, in some way. But only someone with access to the site or hosting account can tell for sure.

    • This reply was modified 4 months, 1 week ago by Sean.
    Thread Starter binari

    (@binari)

    i asked same thing from my hosting company. they rolled me 2 days back but still data is missing

    It could then be the data was already missing more than 2 days ago, in which case the recent backups would also be missing the data, or that dataset was excluded from any backups.

    This is one reason I also make and manage my own backups apart from what my host already does. That way I know exactly what has been backed up and where it is stored. I have learned my lesson the hard way.

    Either way, this sound like a bit of a complicated problem that only someone sitting right next to you can help you with, so you can point out what is missing and where it should be. Also combing through logs might help reveal what happened, a process that may take some time.

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