Post notification doesn’t send

We have created another one with daily, but still nothing is happening.
https://prntscr.com/1g3i1oh

Hi there @ohrn,

Did you publish any new posts to trigger this new PN email?

Also, can you please share some fresh screenshots of your System Status?

there were post 22 25 27 july.. and still nothing.

https://prntscr.com/1gomomu

https://prntscr.com/1gomxgv

https://prntscr.com/1gon3mo

Is there any way i can push them out without waiting for the automatic schedule one?

Hi there @ohrn,

Thanks for new screenshots!

Something is definitely stopping cron from running properly on your site.

Can you please check if setting up server-side cron helps? Here is how you can do that: https://kb.mailpoet.com/article/257-setting-the-server-side-cron-linux-cron

Cheers!

Ok im not sure how you do this cron thing, but it has started to send now on the “new” one I made, but only sends to people who are confirmed!

So then how do we do a send to confirm all the non-confirmed ones?

Hi there @ohrn,

MailPoet emails such as Newsletters and Post Notification emails are sent to Subscribed users only.

If you have Unconfirmed users, it means that they haven’t confirmed their subscription yet.

You can resend a confirmation email to them or change their status to Subscribed manually if you’re 100% sure they gave you their consent to receive marketing emails from you.

Cheers!

Ok so how,

1, do we resend the confirmation?
2, manually do it?

We have the consent as they have subscribed them selfs with their emails.
as well there is the option in the newsletters to unsubscribe if they would like.

Thanks

Hi there @ohrn,

You can resend the confirmation email by following these steps: https://kb.mailpoet.com/article/314-how-do-i-resend-the-confirmation-email

If you want to bulk change them to Subscribe, you can export your list and then re-import with the news status:

https://kb.mailpoet.com/article/330-how-to-export-subscribers-from-mailpoet
https://kb.mailpoet.com/article/126-importing-subscribers-with-csv-files

Hope it helps!

Ok thanks, we will try!

but for the resend confirmation it has to be done one by one?
There is no bulk version?

what i don’t get when we export the file in csv as excel file didn’t work to upload after, and do a find and replace in the csv file it says “No valid records were found. This file needs to be formatted in a CSV style (comma-separated).”

Ok solved it with a Copy & paste in the box where this could be done so now it worked!

So on to the next problem haha

we got a “pausedsending” cause some emails are old we guessed, and got landed in bounced! we binned all those, is that enough for it to start it to send again?

Hi there @ohrn,

It’s not possible to resend confirmation emails in bulk. I wouldn’t recommend doing it unless you’re 100% sure that your Unconfirmed subscriber needs it to be re-sent. Otherwise, they can mark such emails as spam.

Regarding your sending issues, please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!