Post Notification Email Not Sending

  • Resolved firstfitnut

    (@firstfitnut)


    3 years, 7 months ago

    I have followed the troubleshoot procedures. Post notification email is still not sending. System info below:

    name: Karen
email: [email protected]
PHP version: 7.3.29
MailPoet Free version: 3.65.1
MailPoet Premium version: N/A
MailPoet Premium/MSS key: aaff8af6385ad8ce9e5396354aa53064
WordPress version: 5.8
Database version: 5.6.41-84.1
Web server: Apache
Server OS: Linux box5315.bluehost.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
PHP max_execution_time: 30
PHP memory_limit: 256M
PHP upload_max_filesize: 512M
PHP post_max_size: 516M
WordPress language: en_US
Multisite environment?: No
Current Theme: Blog Grid (version 1.0.2)
Active Plugin names: akismet/akismet.php, bluehost-wordpress-plugin/bluehost-wordpress-plugin.php, contact-form-7/wp-contact-form-7.php, google-analytics-for-wordpress/googleanalytics.php, google-picasa-albums-viewer/cws_google_picasa_pro.php, instagram-widget-by-wpzoom/instagram-widget-by-wpzoom.php, jetpack/jetpack.php, kirki/kirki.php, mailpoet/mailpoet.php, one-click-demo-import/one-click-demo-import.php, optinmonster/optin-monster-wp-api.php, rankchecker-io-integration/rankchecker.php, wordpress-seo/wp-seo.php, wp-social-feed/social-feed-by-arrowplugins.php, wpforms-lite/wpforms.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
Task Scheduler method: WordPress
Cron ping URL: https://karenjadams.net?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: [email protected]
Default Reply-To address: [email protected]
Bounce Email Address: 
Total number of subscribers: 9
Plugin installed at: 2019-09-06 20:10:04

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there @firstfitnut,

    Thanks for reaching out!

    Can you please share a screenshot of the MailPoet > Help > System Status page as well?

    Please ensure to capture the whole page or make several screenshots.

    Do you see your scheduled Post Notification email there?

    Thread Starter firstfitnut

    (@firstfitnut)

    Elvira, Thanks for looking into this. Requested screen shot below. Yes, I see the post and it did send. However it sent my June post not my July post.

    For the plugin to work, it must be able to establish connection with the task scheduler and the key activation/MailPoet sending service.

Task Scheduler
https://karenjadams.net?mailpoet_router&endpoint=cron_daemon&action=ping

Connection unsuccessful. Please consult our knowledge base article for troubleshooting tips.

cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

Key Activation and MailPoet Sending Service
Connection successful.

Cron
Accessible	yes
Status	waiting for the next run
Last updated	August 3, 2021 6:04 am
Last run started	August 3, 2021 6:04 am
Last run completed	August 3, 2021 6:04 am
Last seen error	none
Last seen error date	unknown
Sending Queue
Status	running
Started at	July 20, 2021 3:09 pm
Sent emails	1
Retry attempt	none
Retry at	none
Error	none
Total completed tasks	6
Total running tasks	0
Total paused tasks	0
Total scheduled tasks	0
Scheduled tasks
Id	Type	Email	Priority	Scheduled At	Updated At
Nothing to show.
Id	Type	Email	Priority	Scheduled At	Updated At
Running tasks
Id	Type	Email	Priority	Updated At
Nothing to show.
Id	Type	Email	Priority	Updated At
Completed tasks
Id	Type	Email	Priority	Updated At
949	sending	My Latest Post	5	July 31, 2021 6:33 am
774	sending	Welcome	1	July 1, 2021 9:58 am
697	sending	Welcome	1	June 9, 2021 4:50 pm
656	sending	Welcome	1	May 23, 2021 2:05 pm
623	sending	Welcome	1	May 6, 2021 4:44 am
Id	Type	Email	Priority	Updated At
Give feedbackVersion 5.8

    Hi there @firstfitnut,

    Thanks for getting back to us!

    I see the following error in your System Info:

    cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

    This error is described in the following KB article:
    https://kb.mailpoet.com/article/311-curl-issue-28-timeout.

    Please take the necessary steps and let us know how that goes!

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @firstfitnut,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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