Post SMTP email error

  • Resolved jamminjames

    (@jamminjames)


    5 days, 22 hours ago

    I’m getting an occasional error report email from Post SMTP, with no details. It says:

    You are getting this message because an error detected while delivered your email.
    For the domain: https://ourdomain.com
    The log to paste when you open a support issue:
    Code: , Message: , Body:

    … with nothing under the last line, so I have no clue what the problem is. When I try submitting forms on our site, they send emails without any problem.

    How can I get the plugin to report details for “Code, Message, Body”?

Viewing 1 replies (of 1 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @jamminjames

    We hope this message finds you well.

    Thank you for reaching out to our Support team. We are concerned to hear about the issue you’re facing and sincerely regret any inconvenience caused.

    The email you received was sent from our server because issues were detected while delivering your email through your configured email service provider. Since our automated system was unable to retrieve detailed error information from the service provider, the fields in the notification appeared empty.

    Given that this occurs occasionally, we suspect that the issue may be related to sending limits being exhausted. We recommend checking your email provider’s logs to identify any specific errors. Alternatively, you may reach out to your email service provider’s support team, as they have the necessary resources and expertise to investigate further.

    If you need any assistance from our side, please don’t hesitate to reach out—we’re here to help!

    Warm regards,
    Support Team – WP Experts

Viewing 1 replies (of 1 total)
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