Post SMTP is not using Gravity Forms”From” field

  • bphillips921

    (@bphillips921)


    2 months ago

    My gravity form has an email input field. My notification uses that email input field as the “From Email” in notifications. However, emails are instead being sent from our default address under settings>messages in Post SMTP, even though we have “Prevent?plugins?and?themes?from changing this” unchecked. Gravity Forms support confirmed they are passing the email to Post SMTP correctly.

    Any idea how to fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • relish1227

    (@relish1227)

    I just came here to ask about this exact thing. I have a GF contact form and just noticed that the “From Name” is my email address. I also checked the settings and have the same ones *unchecked* — I had assumed that it would then allow GF to use the “From Name” I had set up in the email notification settings.

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @bphillips921

    Hope you are doing well.

    Thank you for contacting us. In order to assist you better, could you please let us know which email service provider (e.g., Gmail, Outlook, Yahoo) you are using for configuring Post SMTP? This information will help us provide the best possible assistance.

    Looking forward to your response & an opportunity to assist you further.

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter bphillips921

    (@bphillips921)

    I use Gmail (technically Google Workspace) as a service provider in Post SMTP

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @bphillips921

    Thank you for sharing it with us. Our technical team is looking into it. We will reach out to you once we have a resolution.

    We appreciate your patience & understanding.

    Thanks and regards,
    Support Team – WP Experts

Viewing 4 replies - 1 through 4 (of 4 total)
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