• Resolved egoregorov

    (@egoregorov)


    Hello there!

    I use Post SMTP plugin on my website and have duplicate emails problem. Every time when Woocommerce creates order or changes order’s status, Post SMTP plugin sends correct email letter on customer’s email address, but then sends same letter 3-5 times again with different intervals. Sometimes it is 1 day, sometimes 3-4 letters in 1 second. This problem happends every time and is really annoying for my customers.

    Thank you in advance for your time.
    Best Regards,
    Vlad

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @egoregorov

    I hope you are doing well.

    It seems like some other plugin is conflicting with Post SMTP; please share the Post SMTP diagnostic test report.

    Thanks and regards,
    Support Team – WPExperts  

    Thread Starter egoregorov

    (@egoregorov)

    Hi, @haseeb0001

    Thank you for quick request.

    Here is my diadnostic test report.

    Mailer: postsmtp
    HostName: krikate.by
    cURL Version: 7.68.0
    OpenSSL Version: OpenSSL/1.1.1f
    OS: Linux server-tzmrtn.localdomain 5.4.0-173-generic #191-Ubuntu SMP Fri Feb 2 13:55:07 UTC 2024 x86_64
    PHP: Linux 7.4.33 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.5.2 ru_RU UTF-8
    WordPress Theme: krikate.by
    WordPress Plugins: Advanced Custom Fields PRO, Code Snippets, Cookie Bar, Webcraftic Cyrlitera – transliteration of links and file names, Easy FancyBox, EWWW Image Optimizer, Head & Footer Code, LiteSpeed Cache, Post SMTP, PW WooCommerce Gift Cards Pro, Redirection, Safe SVG, Simple Custom Post Order, BeGateway Payment Gateway for WooCommerce, Additional Variation Images Gallery for WooCommerce - Pro, Additional Variation Images Gallery for WooCommerce, Интеграция МойСклад и WooCommerce WordPress, WooCommerce, Yoast SEO, WPS Hide Login
    WordPress wp_mail Owner: /var/www/www-root/data/www/krikate.by/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.8.8
    Postman Sender Domain (Envelope|Message): krikate.by | krikate.by
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Other SMTP (smtps:login://mailbe05.hoster.by:465)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 3996 | 81
    
    artemverb17

    (@artemverb17)

    Hi,?@haseeb0001 I have this problem too

    Plugin Support M Haseeb

    (@haseeb0001)

    @artemverb17 Please share the Post SMTP diagnostic test report.

    Mailer: phpmailer
    HostName: bcmarinetrails.org
    cURL Version: 7.61.1
    OpenSSL Version: OpenSSL/1.1.1k
    OS: Linux server.bcmarinetrails.org 4.18.0 #1 SMP Wed Jul 12 12:00:44 MSK 2023 x86_64
    PHP: Linux 7.4.33 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.5.3 en_US UTF-8
    WordPress Theme: OceanWP
    WordPress Plugins: Query Monitor, Swift SMTP (formerly Welcome Email Editor), Ivory Search, Advanced Custom Fields PRO, Akismet Anti-spam: Spam Protection, All in One SEO Pro, WordPress Backup & Security Plugin - BlogVault, Code Snippets, Paid Memberships Pro - ConvertKit Integration, CSV to KML/GPX Converter, Custom Post Type UI, Ele Custom Skin, Elementor Pro, Elementor, Email Log, The Events Calendar Pro, MonsterInsights Pro, Headers Security Advanced & HSTS WP, Image Optimizer by Elementor – Compress, Resize and Optimize Images, Integrate ConvertKit and WPForms, WP Cloud Plugins - Box (Lets-Box), Media Library Assistant, Menu Image, MonsterInsights - Ads Addon, MonsterInsights - Dimensions Addon, MonsterInsights - EU Compliance, MonsterInsights - Forms Tracking Addon, MonsterInsights - Page Insights Addon, MonsterInsights - Performance Addon, Ocean Cookie Notice, Ocean Elementor Widgets, Ocean Extra, Ocean Pro Demos, Ocean Social Sharing, Ocean Sticky Header, OptinMonster, Paid Memberships Pro, LoginWP (Formerly Peter's Login Redirect), Paid Memberships Pro - Add Member From Admin, Paid Memberships Pro - Add Name to Checkout Add On, Paid Memberships Pro - Advanced Levels Page Add On, Paid Memberships Pro - Auto-Renewal Checkbox, Paid Memberships Pro - Custom Post Type Add On, PMPro Customizations, Paid Memberships Pro - Events Add On, Paid Memberships Pro - Extra Expiration Warning Emails Add On, Paid Memberships Pro - Member Homepages Add On, Paid Memberships Pro - Membership Card Add On, Paid Memberships Pro - Nav Menus Add On, Paid Memberships Pro - Reason For Cancelling Add On, Paid Memberships Pro - Recurring Emails Add On, Paid Memberships Pro - Variable Pricing Add On, Post SMTP, Redirection, The Events Calendar, WP All Export, WP All Import Pro, WP Crontrol, WP Super Cache, WP All Import - ACF Add-On, WPForms Conversational Forms, WPForms Geolocation, WPForms Mailchimp, WPForms Signatures, WPForms Stripe Pro, WPForms
    WordPress wp_mail Owner: /home/bcmarinetrails/public_html/wp-includes/pluggable.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, EmailLog\Core\EmailLogger->log_email
    WordPress wp_mail_from Filter(s): pmpro_wp_mail_from, Weed\Settings\Settings_Output->from_email
    WordPress wp_mail_from_name Filter(s): pmpro_wp_mail_from_name, Weed\Settings\Settings_Output->from_name
    WordPress wp_mail_content_type Filter(s): pmpro_wp_mail_content_type, Weed\Settings\Settings_Output->html_content_type
    WordPress wp_mail_charset Filter(s): Weed\Settings\Settings_Output->charset
    WordPress phpmailer_init Action(s): Weed\Smtp\Smtp_Output->phpmailer_init
    Postman: 2.9.1
    Postman Sender Domain (Envelope|Message): bcmarinetrails.org | bcmarinetrails.org
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 16352 | 2
    Plugin Support M Haseeb

    (@haseeb0001)

    Hi,

    Thanks for sharing the report.

    Please create a ticket on our technical support channel so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

Viewing 6 replies - 1 through 6 (of 6 total)
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