Postcode Mismatch

  • Resolved nicktanner

    (@nicktanner)


    5 years, 9 months ago

    Once you install the plugin if a user is trying to estimate freight in the cart screen and they type a postcode and suburb which does not match, the system just says ‘contact us for a freight estimate’. This is the same error if they try and book freight to an area where sendle does not send. The plugin should first verify that the postcode and suburb match and prompt the user to check this before it sends the data to sendle. Ideally the estimate screen should allow the user to entere and postcode and then return a list of linked suburbs, or type a suburb and then list all matching suburbs with their postcodes for the user to select.

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  • Plugin Author Joovii

    (@joovii)

    Hi Nick,
    Thanks for the feedback. Yes currently we don’t receive any difference in response between an invalid postcode/suburb combination and a no service area from sendle API. But you are right, the workaround to this is to pre-validate the postcode/suburb in the plugin against a known database of these. We are investigating this option and other alternatives such as full google maps validated addresses and likely to release an upgrade in the coming weeks which uses one of these methods to improve “address-ability”.

    Just looking at this very same thing so it’s great to hear a solution is in the works! I just thought I’d add, a partial alternative option is also to have a setting to not show Sendle if it can’t validate. For our users, they have Express Post flat-rate satchels as well, so those ones always show regardless of postcode/suburb validity. It is kind of confusing to have that as an option and then Sendle saying no shipping options are available. They also have free shipping on orders over $100, so again it doesn’t really matter if Sendle can validate or not.

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