Poster not updating in gallery

  • Resolved carlosvai

    (@carlosvai)


    1 year, 8 months ago

    Hi! Congratulations on the last update, I love the “make a poster on the fly” option!

    I’m having a VERY strange issue, and maybe you can help me out.
    When I select a poster (not only with the new feature, even if I select an image from the library) the poster updates in the right sidebar settings grid, but not in the post editor nor in the frontend.

    Here’s the STRANGER part. If I upload the video directly, the feature works fine, but if I select a video already uploaded, it does not.
    I have hundreds of videos uploaded already, so it is crucial for me to be able to make it work.

    More info: this happens in one site with no other plugins and with 2021 WP theme.
    With the exact same settings and in the same server, I have another site and this feature works fine.

    I’m really clueless and could really use some help.
    Thanks!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter carlosvai

    (@carlosvai)

    UPDATE: Now it happens on other sites too.
    Apparently, when a video was uploaded “x” amount of time prior, the poster feature stops working in the editor grid.

    Is anyone having the same issue?

    Plugin Author GalleryCreator

    (@gallerycreator)

    Hello,

    try to write to me in the contact form for support

    Thread Starter carlosvai

    (@carlosvai)

    Thank you for your answer @gallerycreator !

    I sent the message ??

    I will keep this thread open, so I can update with the solution if I get lucky.

    Thanks!

    Thread Starter carlosvai

    (@carlosvai)

    The gallery creator was kind enough to clarify my issue, which was not related to the plugin itself.

    Apparently, the way I optimize the videos had stripped out valuable data from the videos. That or maybe a plug in conflict, not sure. The thing is when a video does not have that metadata it won’t accept the new poster.

    Anyway, great plugin, great support.
    I already gave 5 stars, but I will encourage friends to leave an excellent review because they surely deserve it!

Viewing 4 replies - 1 through 4 (of 4 total)
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