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Resolved hamadata
(@hamadata)

1 year, 5 months ago

Ok I I am using Printful API to products to the website. Printful synchronized everything to my website all the products I needed and variations in terms of sizes and prices. However, for some reason when one goes live to the website’s front end the prices are completely wrong. I checked under products in woo commerce, and it displays the correct pricings, but on the front end it is different. What can be causing that? Printful says they have nothing to do with that since it exported the correct pricings and are visible in the backend. So why is the front end displaying inaccurate prices?

Viewing 4 replies - 1 through 4 (of 4 total)

hrn1995 (woo-hc)
(@aguinaldodarla)

1 year, 5 months ago
Hi @hamadata

Could you please share with us some screenshots of the issue? You may use https://snipboard.io when sharing screenshots.

Also, we would like to as a copy of your site’s System Status Report so that we can better understand your site’s current environment.
- System Status Report: navigate to WooCommerce → Status → select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Thread Starter hamadata
(@hamadata)

1 year, 5 months ago

Here are the links to the images were you can see in the variation settings the prices are correct in the backend but not in products section, nor in the front end. Not sure how the price is changing in products page.

https://photos.app.goo.gl/sqpUY1MUQzEj8Zvp6

https://photos.app.goo.gl/jBGn6Woo27Z2Ww368

https://photos.app.goo.gl/5xCYyvzuGQDYmiJQ6

here is the report you requested too

https://docs.google.com/document/d/1An_cTsUHgymZFC6URULGR9ASQMNEc2BGms-tOU6sYNM/edit?usp=sharing

Thanks for your help

Thread Starter hamadata
(@hamadata)

1 year, 5 months ago

sorry forgot to show you the image link for printful’s prices here its is

https://photos.app.goo.gl/1KG5sm4iociBzZKXA

Plugin Support Gabriel – a11n
(@gabrielfuentes)

1 year, 4 months ago

Hi there,

Thanks so much for the screenshots. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Viewing 4 replies - 1 through 4 (of 4 total)

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