posting omments & using short URLs both stopped working

Hi Lenny,

Let’s first try to fix the site address and then you can re-test the links.

Jetpack will show the URL of the site that was active at the time that Jetpack was first connected. To change that, disconnect Jetpack, and reconnect it.

You may lose the subscribers and stats but no worries, if that happens, you can migrate the subscribers as per this doc:
https://jetpack.com/support/subscription-migration-tool/

And we can help you merge the stats, so nothing will be lost :).

Since we haven’t heard back from you, we’ll mark this resolved. Happy to help if you still need it.

Actually, it’s not yet resolved.

I’m still not well and today, am actually able to go through websites.

I have not yet done the Jetpack check, and I also want to compare this website with a similar one.

Thank you for your help, but I’ll need a little more time.

Lenny

I just found the scroll on the right side to change it back to “not resolved” and hope that’s OK.

I hope to have my stuff together within a week.

Lenny

Hi Lenny,

I just found the scroll on the right side to change it back to “not resolved” and hope that’s OK.

Yes, that’s OK. Feel free to provide us more info so we can troubleshoot the issue further.

Hi! I spent six hours working on website maintenance tonight, and learned and practiced several things, like backups and CDN. Unfortunately, now thephillyfiles.com won’t appear. (Hours earlier, I changed its theme from “Writers Blogily” to “SEO Writers Blogily” so it would be exactly like cohenconnect.com, and did a lot of recreating.)

I think all options on thephillyfiles.com (where comments wouldn’t work) & cohenconnect.com (where comments work) are identical.

I followed your directions with Jetpack on thephillyfiles.com: I deactivated it, got the proper name for the site, and activated it again. Then, I migrated subscribers but still need to merge the stats, if that’s possible.

I also noticed a few other things, in addition to what I mentioned in my first post here:

In Settings >> Reading and also Discussion, the radio buttons and check marks in cohenconnect.com (where comments work) are blue, but in thephillyfiles.com, they’re all black. Does that mean anything?

Jetpack had been set to create short URLs on both sites.

The opportunity for a reader to “Like” a post loads forever on thephillyfiles.com & never gives the option. Above that is the title “Like this:” and below that are the categories and tags. It works perfectly on cohenconnect.com.

cohenconnect.com has a second Related Posts section under the categories and tags, and above the comment box. How do I get that on thephillyfiles.com? (I’m sure it used to be there.)

Thanks again for all you do!
Lenny Cohen

Hi Lenny, thanks for the update! I had a look at your site and it seems that an error is preventing it from loading at all.

As we don’t have access to your site, we are not best-suited to assist with this particular error. Instead, I would suggest getting in touch with your host. It looks like your site is hosted with IONOS and you can contact them here:

– https://www.ionos.com/hosting/web-hosting

Since they have access to the server that your site is hosted on, they should be able to help you get this issue resolved. Please let us know what they say and then we can help you get setup with Jetpack!

Hi! I just updated the PHP on the sites to 7.4. After that, IONOS had me check each site with links they provided, and ThePhillyFiles.com works on Firefox. (That’s the browser I happened to be using at the time.) It doesn’t work on Microsoft Edge or Google Chrome, nor my Android phone.

Maybe I’ll figure something out tonight, but I can’t work another six hours on it.

I’ll write back to IONOS tomorrow, since I just asked about getting the PHP Extension imagick, which is apparently suggested but I’d never heard of a PHP Extension before.

Thank you for checking in!
Lenny

Hey Lenny, our pleasure.

I’m going to mark this thread as resolved now, but feel free to reach back out if you still need us for anything directly Jetpack-related.

Cheers!

Hi again! I’ve been trying to solve problems on the site. Unfortunately, others are popping up.

The good news is I used the UpdraftPlus plug-in and restored an earlier version of thephillyfiles.com so it loads on all browsers (or at least the ones I tried).
When I asked IONOS support to verify everything was OK, they wrote “I would like to inform you that the website https://thephillyfiles.com/ is up and running.”

Also good is that I was just able to post a comment I’d saved onto https://thephillyfiles.com/2020/07/18/the-pill-turns-sweet-60/. Not being able to post comments onto any page of the site was an original issue at the beginning of this string!

However, if you go to that post, you’ll notice the opportunity to “like” the article keeps loading, loading, loading – and the opportunity to “like” the comment keeps loading, loading, loading. (And despite going through pretty much everything, I still can’t find how to add a first “related” posts section between liking the post, and the categories and tags, which I had before all this started. That section still appears on CohenConnect.com.)

Also, I’m getting messages about extra white space – and problems with files like these, just now:
The first is “W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/39/d817056123/htdocs/clickandbuilds/ThePhillyFiles/wp-content/advanced-cache.php.”
And the second is “W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/39/d817056123/htdocs/clickandbuilds/ThePhillyFiles/wp-content/db.php.”

I added the plug-in Query Monitor to hopefully fix files and code, and also WP-Cron Status Checker to fix the scheduling. These are problems that turned up after I restored the earlier version of the site using UpdraftPlus plug-in. Those plug-ins may need 24 hours to work.

I don’t know what can be done besides waiting, but I’d certainly appreciate any advice.
Thanks again!
Lenny

P.S. I still have to find out whether short URLs from Jetpack work. I didn’t want to publish anything new until readers were able to post comments. Should I keep waiting to publish, with so much else happening?

Hi again.. I’m really having problems. I think two of my sites are messed up big-time with bad files, etc.

It probably started after performing back-ups, about a week ago, but there may already have been something wrong that caused me to write the first message in this thread.

I installed the plug-in WP Debugging on cohenconnect.com since I can’t even get into the dashboard of thephillyfiles.com. All I see when logging on is a white screen with the same two error messages at the very top:

“W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/39/d817056123/htdocs/clickandbuilds/ThePhillyFiles/wp-content/advanced-cache.php.”
and
“W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/39/d817056123/htdocs/clickandbuilds/ThePhillyFiles/wp-content/db.php.”

I hope this will do something. Earlier, I saw something about reinstalling WordPress, except for the content. Have any of you been through this and have advice?

Thanks!
Lenny

Hey Lenny,

Did you have to reset both sites in the same way?

I can confirm that Jetpack is successfully connected to both sites so the trouble here is not likely related to Jetpack.

if you go to that post, you’ll notice the opportunity to “like” the article keeps loading, loading, loading – and the opportunity to “like” the comment keeps loading, loading, loading.

I’m seeing this too on https://thephillyfiles.com. It’s likely that this is caused by a conflict with another plugin on the site. As a start, I’d suggest that you disable all of your plugins and test the Like button

Just to be sure, I’ve also started a new full sync of the site’s content.

To address those errors with W3 Total Cache, I’d start by fully removing that plugin from the site via FTP or Ionos’ File Manager tool and see how that goes.

If you’re still seeing those errors, then you’ll want to post on the forums for W3 Total Cache here:

https://www.ads-software.com/support/plugin/w3-total-cache/

You really shouldn’t need to fully reinstall WordPress to fix that. Removing the plugin files should allow you to log in again.

Let us know what you find with the Like button.