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  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter Erika.Kubick

    (@erikakubick)

    THank you for responding esmi!

    I tried all of these solutions. I’m not sure QUITE how to run the FTP scan on Cyberduck (the only program I could get to work). I’ve followed bluehost’s instructions and everything seems installed and in place…. but I don’t know how to actually RESET the plugins folder. I don’t have any inactive plugins as of now, however….

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