Postnumber not required when selecting Postfiliale

  • Hi,

    we now had several customers checking out without entering their postnumber when selecting delivery to postfiliale. It doesn’t happen when selecting packstation because then postnumber is required. For Postfiliale it is an optional field but it is required by DHL in order to deliver to Postfiliale. How can we make the postnumber field in the checkout required for postfiliale? In my opinion this is a big bug in your plugin because sending shipments to postfilale without postnumber is not possible.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Shadi Manna

    (@shadim)

    This was originally optional, but it is possible that it has been changed to be mandatory. I will check and confirm.

    Thread Starter gwlshop

    (@gwlshop)

    I have read the DHL regulations for shipping to a postfiliae and it is handled the same way as shipping to a packstation.

    Is is explained here: https://www.dhl.de/en/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/filiale-empfang.html

    Plugin Author Shadi Manna

    (@shadim)

    This is the response I received from DHL Support:

    postfiliale:
    Post Nummer of the receiver or receiver e-mail-adress
    The postnumber must be 8 or 10 digits long.

    packstation:
    Post Nummer of the receiver, if not set receiver e-mail and/or mobilephone number needs to be set. The postnumber must be 8 or 10 digits long. When sending to a packstation with “DHL Paket” (V01PAK), the postnumber must always be entered.

    Thread Starter gwlshop

    (@gwlshop)

    Yes but that’s the issue! As already said we are getting an error message for postfiliale if no postnummer is set and even if an email address is set:
    “Could not create label – Postnummer oder E-Mail-Adresse muss gesetzt sein.”

    As the postnummer field in the checkout is optional customers forget to add their postnummer and we are not able to create the label without asking them. Therefore, I had asked if there is a possibility to display the postnummer field also as a mandatory field just as it is already with the packstation! It would be nice if you would just answer my question and not tell me again what I already know!

    Plugin Author Shadi Manna

    (@shadim)

    Can you confirm if you are sending over the email via this setting – https://www.dropbox.com/s/fg2cx7ug7qv34yk/screenshot%202021-01-29%20at%2014.27.33.png?dl=0. It might be why you get this error.

Viewing 5 replies - 1 through 5 (of 5 total)
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