• Hi,

    Ever since I updated Jetpack as well as WordPress (which was yesterday), I can’t seem to access my blog posts. This only happens when i’m logged in as an admin. If i’m not logged in the posts load fine. I tried disable the jetpack plugin and the posts load fine regardless if im logged in or not. This lead me to believe its a problem with jetpack. How can I resolve this?

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry for all the trouble!

    Could you give me details about your site, the theme you use, and the plugins currently active? What happens when you switch to one of the default themes for a few minutes? Does the problem disappear?

    Could you also try to add the following to your site’s wp-config.php file?

    
    define( 'WP_DEBUG', true );
    
    if ( WP_DEBUG ) {
    
            @error_reporting( E_ALL );
            @ini_set( 'log_errors', true );
            @ini_set( 'log_errors_max_len', '0' );
    
            define( 'WP_DEBUG_LOG', true );
            define( 'WP_DEBUG_DISPLAY', false );
            define( 'CONCATENATE_SCRIPTS', false );
            define( 'SAVEQUERIES', true );
    
    }
    

    Your wp-config.php file may already include a line that says “define(‘WP_DEBUG’, false);”. You can remove it, and replace it by the code above.

    Once you’ve done so, try to reproduce the error, and then check the wp-content/debug.log file for errors. You can paste the results here, and then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

    Thanks!

    Thread Starter surenjay89

    (@surenjay89)

    Hi,

    Sorry for the late reply, was away for a couple of days.
    When I try reactivating the plugin, i’m unable to connect to Jetpack.

    I get this error message “Error Details: The Jetpack server encountered the following client error: Secret mismatch”

    My site is https://binaryscamreview.com and I use the SCHEMA theme my MyThemeShop.
    As for plugins:

    Akismet
    All In One Schema.org Rich Snippets
    Autoptimize
    Backup
    Google Analytics Dashboard for WP
    Jetpack by WordPress.com
    My WP Translate
    MyThemeShop Theme/Plugin Updater
    Redirection
    Table Maker
    W3 Total Cache
    Wordfence Security
    WP Editor
    WP Notification Bars
    WP Shortcode by MyThemeShop
    WP Subscribe
    WP Tab Widget
    Yoast SEO

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Thread Starter surenjay89

    (@surenjay89)

    Hi,

    Thanks for the quick response.
    Somehow I managed to get it connected.
    All I did was try connecting multiple times and it eventually worked.
    However, i’m missing stats for the past couple of days.
    Is this normal and is there anyway I can retrieve my stats for the past couple of days when jetpack was deactivated?

    Thank!

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I’m glad to hear you’re all set!

    If Jetpack wasn’t active, no stats were recorded as the tracking code wasn’t added to your site. I’m afraid there is no way to add those stats now.

    Thread Starter surenjay89

    (@surenjay89)

    Hi,

    So, I’m facing the same problem I had initially now. Whenever I’m logged in as Admin I can’t seem to load any of my posts under the “Review” section of my page. I tried reverting to the default theme, that didn’t fix the problem. Added the debugging code you mentioned previously to my wp-config file and tried loading up a post again. Tried looking for a wp-content/debug.log but could not find any in that folder. I switched the code back to “define(‘WP_DEBUG’, false);” as mentioned.

    I also tried using the debugger but it says
    “It looks like your site can not communicate with Jetpack Properly”
    When I clicked on that there’s a bunch of code that appears which i’ve sent to the “contact jetpack support” along with a link to this post. Not sure if I can paste those codes here.
    What should I do now? I’m so lost.

    • This reply was modified 8 years, 2 months ago by surenjay89.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I can’t seem to load any of my posts under the “Review” section of my page

    Could you share a screenshot of that section here? You can use a service like https://snag.gy/ to share your screenshots here.

    When I clicked on that there’s a bunch of code that appears which i’ve sent to the “contact jetpack support” along with a link to this post. Not sure if I can paste those codes here.

    That’s helpful. One of my colleagues will get back to you about this very soon. It’s best not to post any of this information here, as it contains private details about your site.

    Thread Starter surenjay89

    (@surenjay89)

    The thing is there’s not much to share since the page just never loads. When I click on any of the posts that appears under the Jetpack “top posts & Pages” Nothing appears. The pages seem to load fine but the posts don’t load at all even after 5 minutes.

    View post on imgur.com

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks, that’s helpful!

    Could you try to deactivate all other plugins, starting with caching plugins, and let me know if you find a conflicting plugin?

    Thread Starter surenjay89

    (@surenjay89)

    Thanks for your reply. Quick question. If I deactivate plugins such as Yoast SEO or Redirect plugin, will it reset my settings? And will I have to reconfigure them?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    As long as you don’t deactivate them, your options should remain and come back as soon as you reactivate the plugins, but to be 100% sure you could try to reproduce the issue on a staging / testing site first.

Viewing 11 replies - 1 through 11 (of 11 total)
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