Potential conflict with Wholesale Suite for Woocommerce

  • Resolved martinthesolver

    (@martinthesolver)


    1 year, 5 months ago

    Hi,

    We’ve been using the WP Custom Admin Interface plugin to reduce the length of the admin menu for administrator users.

    The site also uses the Wholesale Suite plugins, which adds a ‘Wholesale’ option to the admin menu.

    WPCAI recognises the menu and it can be added, however one of the submenu items, ‘Roles’ doesn’t work.

    With the plugin enabled, the admin user is shown a ‘Sorry, you are not allowed to access this page.’ error message. With WPCAI deactivated, the page works as expected.

    Curiously, our main agency administrator account does not encounter this issue, but all other administrator users (clients) on the site experience this problem. Is it normal for WPCAI to not apply it’s settings across all administrator users? Would be curious to know how this works.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @martinthesolver,

    I am not sure what the issue could be in this specific situation. Our plugin hasn’t been tested with every 3rd party plugin and sometimes these plugins do things differently. Our plugin doesn’t adjust user access settings for a given plugin. The restriction is done by the plugin itself for the given user for the given URL.

    If you consider getting the pro version, I can provide more enhanced support for specific plugins and do testing on my end.

    https://northernbeacheswebsites.com.au/custom-admin-interface-pro/

    Thread Starter martinthesolver

    (@martinthesolver)

    Thanks for your reply. I appreciate it’s a very specific plugin combination and would probably need looking at. For now, we’ve opted for deactivating and just leaving it at that.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    No worries, thanks for the update, and sorry it couldn’t work well in this specific circumstance.

Viewing 3 replies - 1 through 3 (of 3 total)
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