PPOM fields no longer showing up

  • Resolved whitelabelcroydon

    (@whitelabelcroydon)


    8 months, 2 weeks ago

    Hi,

    Our client has reported that customers cannot add any products to the basket. I’ve had a look and it seems like the PPOM fields that are linked to the products are hidden. Looking at code inspector I can see it says hidden fields. If I try to add the product to the basket then the WooCommerce error box appears saying these fields are required.

    If I disable to PPOM plugin then WooCommerce works as usual. I am running version 32.0.13. I have no conditional rules active.

    I see there are some other posts with the same issue, all running the same version. There must be an issue with this version.

    I’ve had to disable it on my clients live website, but they are going to have to inform all their customers as they use the custom fields to match up payments against an invoice.

    On the staging site PPOM is active. Could you help!

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hello @whitelabelcroydon,

    We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

    What happens next?

    Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

    Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.
    If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

    We will update you once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

    If you have any additional questions or concerns, please feel free to start a new thread. Again, we apologize for the inconvenience and thank you for your patience.

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hello @whitelabelcroydon,

    Thank you for your patience!

    Our development team worked on the problem you mentioned, and we’ve developed a new version that we believe should solve the issue.

    Before we release it to everyone, we need your help to test it out. Could you take some time to install and try this new version – build? After downloading the zip, you can install it as a regular plugin.

    We want to make sure it works well for you and doesn’t cause any new problems.

    Let us know how it goes! Your input will help us make sure our solution is solid.

    Thread Starter whitelabelcroydon

    (@whitelabelcroydon)

    Hi,

    I’ve just installed that new version and the issue is still the same. I’ve also disabled all plugins besides WooCommerce and PageBuilder to see if there was a conflict but the required fields are still missing ??

    Thread Starter whitelabelcroydon

    (@whitelabelcroydon)

    Quick update. I just had a look at another similar thread on here and they mentioned about checking some boxes under Woocommerce > Settings > PPOM settings. I tried checking this field:

    Legacy Inputs Rendering
    PPOM Version 22.0 is major update, if some issues occur you can revert back to old version by this.

    When I checked this box, the PPOM fields now show up!

    Plugin Author Themeisle

    (@themeisle)

    Hi @whitelabelcroydon,

    Thank you for the update. As we’re not able to replicate the issue ourselves, would it be possible for you to send us an email here – https://themeisle.com/contact/

    We can then coordinate on accessing a staging website if you have one where our development team could take a look into the problem for a quicker resolution.

    Thank you!

    Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @whitelabelcroydon,

    I hope this message finds you well. I am pleased to inform you that we have recently released an update for PPOM. This update includes a resolution to the issue you reported.

    We appreciate your patience and support during this process. If you have any further questions or require assistance with the update, please do not hesitate to reach out.

    Wishing you a great day ahead!

Viewing 6 replies - 1 through 6 (of 6 total)
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