Pre-download questions

  • Resolved OFS

    (@ep2012)


    1 year, 6 months ago

    Hi there,

    How are you doing?

    I have to replace URL Shortener by MyThemeShop b/c WordFence found an error 3 months ago & I don’t think they or he fixed it & he doesn’t respond to support or even emails. sigh

    So here’s what I need for the non pro version please if you have it.

    1. I create my own custom slugs with words, not just characters.

    2. You can import all of my URLs easily. I have a lot.

    3. I think I saw the way you showcase the links in a builder of some sort & I prefer just a list of links (like posts) & then the ability to filter (like on WP) with a drop down based on categories. Do you have that?

    4. There was an issue with the other one where if there was an apostrophe in the URL, it wouldn’t redirect. Do you have that problem?

    5. I can upload it to different sites & I get updates.

    6. And just the basics to keep track of how many clicks.

    I use it more for redirects than anything.

    Thanks

Viewing 15 replies - 1 through 15 (of 18 total)
  • Plugin Support Pial

    (@iapial)

    Hello @ep2012

    Hope you are doing well

    About your inquiries-

    1. Yes, You can create your own custom slugs with words. Please check this demonstration here: https://d.pr/v/FKQFui
    2. Yes you can import links via CSV. Please check this demonstration here: https://d.pr/v/NS0KuZ
    3. Yes we have sorting options based on categories. Please check this demonstration here: https://d.pr/v/tUZFS8
    4. Yes we have Parameter Forwarding option. Please check this demonstration here: https://d.pr/v/p5eh8p
    5. Yes you can track your links Updates from different sites.
    6. Yes, we have click tracking options. Please check this demonstration here: https://d.pr/v/fgCfN9

    Hope it helps
    Let me know how it goes
    Thanks

    Thread Starter OFS

    (@ep2012)

    Hi,

    How does the CSV need to be formatted, what columns?

    Thanks

    Thread Starter OFS

    (@ep2012)

    Hi there,

    We just downloaded your sample CSV import file from tools & it’s empty – https://imgur.com/1NMrFny

    Thanks

    • This reply was modified 1 year, 5 months ago by OFS.
    Thread Starter OFS

    (@ep2012)

    Hello?

    Can you please respond to my last update.

    Thanks

    Plugin Support Pial

    (@iapial)

    Hello @ep2012

    Extremely sorry for the delayed response, Please accept my apology.
    I have checked your screenshot, It is highly unusual that the sample CSV data’s header is missing from the Sample Data, However, I have provided you the sample CSV here: https://d.pr/f/6mCsrc
    And CSV with data: https://d.pr/f/S5VwyL

    You can format your links based on the CSV file.

    Hope it helps
    Again Extremely sorry for the delayed response.
    Let me know if you need anything else

    Thread Starter OFS

    (@ep2012)

    Hi there,

    Thank you for the apology, that means a lot to me.

    Ok, I went to test it out. Is there any way you can put some color on the pages to add & show all links. There’s just so much white, it’s hard for me to make out things. The only thing that isn’t white are the buttons LOL

    So I added 2 dummy test links & my website coder & I clicked on the links to see if clicks would show up & they didn’t.

    Does it take a while?

    Thanks

    Plugin Support Pial

    (@iapial)

    Hello?@ep2012

    Hope you are doing well, Really appreciate the feedback.

    I have uploaded new data in Google Spreadsheet please check here
    You can also check this video containing the data here: https://d.pr/v/EqzIB4

    Hope it will help to understand our link import structure and you can easily import it.

    And about your dummy link issues, Could you please share the entire process in a screencast so that I can understand and assist accordingly ?

    Hope you understand
    Looking forward to your response
    Thanks

    Thread Starter OFS

    (@ep2012)

    Hi,

    Ok, you didn’t tell us that it takes upto an hour for the clicks to show up. Chris figured that out.

    It’s now working.

    Can you please address my color question above?

    Thanks

    Plugin Support Pial

    (@iapial)

    Hello again,

    Actually, sometimes it takes a bit of time to updates the analytics depending on Corn-Job server configuration but we have instant refresh option please check this video here: https://d.pr/v/8CaY8x

    Regarding the color, we don’t have any manual color options for the BetterLinks Dashboards however we have a Dark & Light mode where you can clearly see any links Please check here: https://d.pr/v/HswLtm

    Hope it helps
    Thanks

    Thread Starter OFS

    (@ep2012)

    Hi there,

    Ok, so we tried too import the CSV file & it didn’t work. We got no verification message, & when we tried it a second time, it said the data was already there, but there were no names.

    No links in the links list either.

    What columns are a must?

    Thanks

    Thread Starter OFS

    (@ep2012)

    Now he’s getting this & he even deleted the plugin & added it back & that’s when these problems with our servers started. ??

    import failed “” already exists
    import failed “” already exists
    import failed “” already exists

    Actually we just looked at the times & my site going down all happened when he started uploading the CSV.

    Please tell us what your plugin did to cause my site to go down b/c it’s still happening. ??

    Plugin Support Pial

    (@iapial)

    Hello again @ep2012

    Extremely sorry for the delayed response.
    I’m sorry to hear that you’re facing issues with the CSV import and the server troubles. To better assist you, we would need some more information to identify the root cause of the problem.

    Firstly, could you please enable the WP Debug mode on your site and share the Debug Log with us? This will provide us with valuable information about any errors or warnings that might be occurring during the import process. Enabling the WP Debug mode can be done by adding the following line to your site’s wp-config.php file:

    define( 'WP_DEBUG', true );

    For more details Check here: https://www.ads-software.com/documentation/article/debugging-in-wordpress/

    Once you’ve enabled the Debug mode, try importing the CSV file again, and share the log with us so we can analyze it and pinpoint the issue.

    Secondly, kindly provide us with the exact CSV file that you are trying to import. Having access to the file will enable us to replicate the situation on our end and perform tests to identify any potential problems.

    With this information at hand, we’ll be in a better position to understand what might be causing the import failure and the subsequent server issues. We’ll do our utmost to assist you in resolving these matters as quickly as possible.

    Looking forward to hearing back from you with the requested details.

    Best regards,

    Thread Starter OFS

    (@ep2012)

    Hi there,

    Ok, we ran the debug log & it doesn’t show anything. It’s empty.

    We are still getting the same error. ??

    Maybe it has t do with the columns. What columns have to be filled out b/c we only filled out a few. Or do you want the CSV file?

    Chris thinks that the previous import still has leftover code or data even though he can’t see anything, but the error message is saying that the links already exist.

    Please fix the plugin, I really need this b/c as you know, I’ve been waiting for a while now.

    Much appreciated.

    Thanks

    Plugin Support Pial

    (@iapial)

    Hello again,

    As I have already mentioned ,Kindly provide us with the exact CSV file that you are trying to import. Having access to the file will enable us to replicate the situation on our end and perform tests to identify any potential problems.

    With this information at hand, we’ll be in a better position to understand what might be causing the import failure and the subsequent server issues. We’ll do our utmost to assist you in resolving these matters as quickly as possible.

    Looking forward to hearing back from you with the requested details.

    Best regards,

    Thread Starter OFS

    (@ep2012)

    Hi,

    Sorry, I didn’t see that before or we forgot. I don’t see an attach button, do you have an email I can send it to?

    Thanks

    • This reply was modified 1 year, 4 months ago by OFS.
Viewing 15 replies - 1 through 15 (of 18 total)
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