Pre-Order goes automatic to Canceled

  • Resolved petergericke2612

    (@petergericke2612)


    3 months, 3 weeks ago

    Hi,

    after a couple of time (one or 2 weeks) the Pre-Order Status goes to canceled without a reason. Is this an WooCommerce option? We dont find any reason in logs or anywhere.

    Thx

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alfredjr18

    (@alfredjr18)

    Thanks for sending in your support topic.

    Our team will be looking into things shortly. For faster and better support, please provide your WooCommerce Status Report (provide link to the instructions on WooCommerce), screenshot, error info, and visit our site’s support section for additional help. Due to forum policies, we are not able to share any credentials, provide files/patches, or sensitive information.

    Thank you,

    Alfred

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello,
    I hope you are well

    In order for us to help you, please:
    Include screenshots of the details of these pre-orders, such as Order notes. This is especially important as it helps us understand the issue precisely and avoid confusion.

    – Best Regards

    Plugin Support mathdaniel

    (@mathdaniel)

    Hello,

    I hope you are well.

    As we haven’t received a recent response, I’ll mark this as resolved. Feel free to open a new ticket if you continue encountering issues or reopen this ticket.

    We’d be happy to assist. Thank you!

    Best regards, peace!

Viewing 3 replies - 1 through 3 (of 3 total)
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