Pre-sale question: Multiple Agents/ Managers

  • Resolved Ezz El Dean Hashish

    (@ezzeldean)


    3 weeks ago

    Hello,

    Can I assign one ticket fot multiple Multiple Agents/ Managers by Workflows or in any other way?

    For example, someone wrote in his ticket:

    I have two problems: First, I want technical support because I cannot update my profile, and the second problem is that I want to pay the bill to renew my subscription.

    I want when writing: technical support, the message is assigned to the technical support officer, and when writing renew, the same ticket is transferred to the sales officer.

    This means that one ticket will be assigned to more than one person, and each of them will respond to his own part.

    I want an answer to my question to decide whether I will buy the paid version or not.

Viewing 1 replies (of 1 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @ezzeldean ,

    Currently, Fluent Support does not support assigning a single ticket to multiple agents simultaneously. Each ticket can only be assigned to one agent at a time. However, a possible workaround is to use internal notes to collaborate—one agent can handle part of the inquiry and forward the ticket to another team member. Alternatively, you can split the request into separate tickets for different departments.

    Thank you

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.