Pre-Sale questions

  • Resolved scholarlms

    (@scholarlms)


    9 years, 5 months ago

    Hi there,

    I love awesome support plugin, I purchased it in April, 2014 from CodeCanyon but now you just had a make-over.

    I want to purchase some addons which are not included as free addons. Before I do that I have few questions to clear:

    1. Instead of contact form, we would like to deploy ticketing system everywhere on our website.

    2. Guest user: The user should be able to send his/her query as they are filling out the contact form. Then this ticketing system should create a ticket and assign it to default assignee (from our department), also it should send a link to user’s email from where they can access the guest ticket. I think with the help of Email Piping addon, guest will be able to respond right from their email.

    3. Logged in user: For these users, they should be able to access all the tickets (opened, closed or in progress).

    4. Are we able to customize ticket form?

    5. Can we integrate this with contact from 7 plugin?

    6. Is the captcha customizable?

    Please reply back as soon as possible.

    Warm regards,
    Sohan Singh

    https://www.ads-software.com/plugins/awesome-support/

Viewing 1 replies (of 1 total)
  • Plugin Author julien731

    (@julien731)

    Hi Sohan,

    Here are your answers:

    1. Not sure what you mean here. You want multiple submission forms?
    2. No guest submission yet but it’s in the roadmap. That’s definitely something we will add
    3. Logged-in users are able to access all their tickets
    4. Submission form can be customized with the help of custom fields
    5. We already had this question. This is not possible yet, it’s not in the roadmap, but it’s not excluded. I agree that would be a very nice integration. Wait & see
    6. There is no Captcha in the plugin for now. We’re still thinking if we should add it into the plugin directly or simply integrate with an existing Captcha plugin. What do you think?

    Cheers,
    Julien

Viewing 1 replies (of 1 total)
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