Pre-sync questions about existing audience and setup

  • Resolved johannestranan

    (@johannestranan)


    3 years, 8 months ago

    Hi,
    I’m a little bit scared of doing the initial sync since there are a few things I don’t understand and can’t find documentation about.

    1. I have an audience since before to which I send a newsletter. I don’t want to mess with this audience. Should I perhaps creat a new audience to sync with, even though there will be many duplicates, or what would you suggest?

    2. Will all existing a new customers receive the standard e-mail that I set up in step 3 of configuration? If so, is there a way to avoid this?

    3. If I choose the option to not display the opt-in box, will I not be able to send e-mails to my customers?

    Thank you in advance,
    Johannes

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @johannestranan, thanks for reaching out. See answers to your questions below:

    1. You can absolutely create another Audience if you have any hesitation prior to installing the plugin, but the sync will not duplicate any contacts. If a user’s email address matches in Mailchimp with your Woo customer list we’ll simply merge e-commerce data under that user.
    2. I’m not sure I follow your question here, you may want to contact Mailchimp customer support as we focus on the plugin’s development here.
    3. If you decide to hide the checkbox, any new customer that comes into your store will be marked as transactional at checkout. They would still be eligible for transactional-based messaging like abandoned carts and order Automations in Mailchimp. If they are an existing subscriber in Mailchimp and return to purchase, their marketing (i.e. Subscribed, Unsubscribed) status will not be changed.

    Let us know if you have any follow-up questions, we appreciate you checking out the plugin!

    Thread Starter johannestranan

    (@johannestranan)

    Thank you for your swift reply. I understand 1 and 3. Sorry for being a bit unclear about 2.

    In the config process of the plugin, in step three, before the initial sync, there are fields for a standard e-mail, but it’s unclear to me when this e-mail is sent out. Is it a confirmation e-mail that will be sent out to those who opt-in, or will it be sent to everyone in the audience after sync?

    I hope you understand my question.

    Best,
    Johannes

Viewing 2 replies - 1 through 2 (of 2 total)
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