Preloader Stuck in Loop

  • Resolved maeganmcisaac

    (@maeganmcisaac)


    1 year, 6 months ago

    Hello, I’m having some trouble with the preloader being stuck in a loop and the image slider never loading on the page. Could you let me know what the issue might be here and how to fix it?

    Thanks again for a great plugin!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Abu Hena

    (@codexa)

    Hi @maeganmcisaac ,

    I just checked and found that there is a JavaScript error in the console from a captcha file. That’s the reason the pre-loader not finishing loading. The error was generated from the Form(subscribe form) you used on your site 4 times with the captcha.
    So, as you understand this is not our plugin issue. Please solve the above issue of the Form then the pre-loader will work fine.
    In the meantime, you can disable the pre-loader for now.


    Regards
    Abu Hena

    Thread Starter maeganmcisaac

    (@maeganmcisaac)

    Ok, I’ll do that. Thanks for the help Abu!

    Thread Starter maeganmcisaac

    (@maeganmcisaac)

    Hi Abu, I tried turning off recaptcha on the entire site and the images are still not loading. I also tried deactivating the form plugin and the loading issue persists.

    I also switched off the lazy load option in the plugin and that did not work either.

    Could it be something else causing this?

    Thread Starter maeganmcisaac

    (@maeganmcisaac)

    Hi Abu, I’ve now tried switching off all of the plugins except BEAF and switched to twenty-twenty-two theme, and the slider still won’t load. I’ve had to turn the plugins back on so my site is functioning, but it doesn’t appear to be a theme or plugin conflict. Is there anything else I can do to fix this?

    Plugin Contributor Abu Hena

    (@codexa)

    Hi @maeganmcisaac ,

    Did you enable the preloader and check again? If removed the re-captcha the preloader should work. Also, make sure you cleared your site cache if it has and hard refresh your page(ctrl+f5).

    Thread Starter maeganmcisaac

    (@maeganmcisaac)

    Hi Abu, yes I enabled the pre-loader, removed re-captcha entirely from the site, cleared the cache and it still did not work. I also tried deactivating all of the plugins and switching to the twenty-twenty-two theme, cleared the cache, and it still did not work.

    Plugin Author mdashikul

    (@mdashikul)

    Hi @maeganmcisaac

    Hopes you are doing great.

    Upon careful examination, we have reason to believe that the issue at hand is confined to this particular site. Therefore, a thorough investigation will be required to effectively troubleshoot and resolve the matter at hand. Please contact our support?here

    Thank you.

    Thread Starter maeganmcisaac

    (@maeganmcisaac)

    Thanks Abu, I opened a support ticket on your website.

    Plugin Author mdashikul

    (@mdashikul)

    Hi @maeganmcisaac

    I hope this message finds you well. We have not received any response to the ticket and hence, we presume that the issue has been resolved. Please do not hesitate to reach out if there is anything else we can assist you with in the future.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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