“Premiere” Bandcamp Embeds not showing on Safari

  • Resolved aspleniastudios

    (@aspleniastudios)


    2 months, 1 week ago

    I’m going to try to explain this as best as possible. Please bear with me and do ask for clarification if needed:

    We run a music news website where, on occasion, we will premiere a band’s full album before its release using a special embed code from Bandcamp.

    This has worked in the past with no problems across multiple OS and browsers. However, now not so much. Some key notes:

    – Sometime between the last one we did (Nov 2023) and today something has caused a change. Now we’ve found that, at least, on all browsers on iOS and iPadOS, and Safari specifically on MacOS, the embed does not work (it displays a common Bandcamp message “Sorry, this track or album is not available.”).

    – The embed does work on Chromebook and Android devices, as well as Firefox and Chrome on MacOS, which indicates that the embed code as provided is A-OK. Additionally, previous “premiere”-style embeds from other services like Soundcloud are still functioning.

    – Checking back on previous Premiere posts using the same type of embed code, they now display the same behaviors as listed above (even though those albums have now been released, the special embed code for premieres previously would still work regardless).

    – “Regular” embeds from Bandcamp display and work A-OK (premiere embeds require the Bandcamp account holder to tick a few special boxes to allow hidden songs to be visible via the embed code, whereas anyone can embed fully-released and publicly available album).

    Based on this evidence I’m guessing that this is kind of an “Apple” thing combined with Bandcamp’s special “Premiere” embed code’s functions, but I’m not tech-savvy enough to suss it any further, or to even begin to determine whether or not this is an issue that can be address on our end, or if it really is an “Apple” thing.

    Any assistance or direction would be greatly appreciated.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Since you use a commercial product and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://bandcamp.com/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. As the developer is aware, commercial products are not supported in these forums.

    Thread Starter aspleniastudios

    (@aspleniastudios)

    Thank you for your response. My question was more along the lines of “can anyone think of something in WordPress or WP plugins” that would cause this, but I can see how that wasn’t entirely clear.

    Honestly I am throwing out this net as wide as possible, and asked in this particular forum because I can’t even begin to guess what part, if any of my WordPress install (and associated plugins) may be causing this. But I do also understand that there are myriad settings which could (?) have an effect on one browser, but not others?

    I have also reached out to Bandcamp, as part of my trouble-shooting but, as I mentioned, wide net and all.

    Moderator t-p

    (@t-p)

    To check a theme/plugin conflict, disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
    It will add some additional features under the menu item under Tools > Site Health.
    On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
    There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

Viewing 3 replies - 1 through 3 (of 3 total)
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