premium customer support

  • Resolved davecoledave

    (@davecoledave)


    2 weeks, 6 days ago

    Hello, I want to buy jetpack product but I am not getting where should I talk to them? Before purchasing there is no direct option to talk then after purchasing the plan how can I contact them? For paid users, do I still need to contact here? or any live chat or any support desk to contact? I have logged in using wordpress account in jetpack but still didn’t find how to contact jetpack support team?

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  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hi @davecoledave ,

    For paid Jetpack users, support is provided via email. After purchasing a plan, you can reach out directly to the Jetpack support team through the?contact form.

    If you have a presales question, you can reach out to us via the same contact form but choose the presales option for the question What do you need help with?

    We also don’t offer live chat as we have found email support to be efficient and effective.

    Thank you!

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