Premium doesn’t work

  • Do not pay for premium. I have two sites that should be recieving dialy scans for malware, but it never scanned nothing. I realized this was a week ago, when one of my sites got malware again.

    The premium service doesn’t have a support.

    I’ve tried to contact support, but the answer never came. I feel like trowing my money into the trash can. I’ll never pay for this again.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support aporter

    (@aporter)

    Hi,

    The premium plugin does include premium support which can be found here:

    https://aiosplugin.com/premium-support/

    If you open a support request the team will be more than happy to help resolve your problem.

    Best Wishes,

    Ashley

    Thread Starter macolen

    (@macolen)

    Finally a response.

    I did opened a support request three days ago. The answer time should be 24 hours.. still waiting.

    When we open the tickect, there is no tickect number, a protocol, a confirmation email. Nothing. Something seems to be broken.

    Plugin Support aporter

    (@aporter)

    Hi,

    I think I’ve found your ticket from two days ago, it has been assigned to a team member who is currently away sick.

    I’ll get this reallocated for you so expect a response shortly.

    I will no longer respond here as WP.org rules state that you are not allowed to use reviews for support.

    We are also not allowed to provide support for premium products in these forums.

    Best Wishes,

    Ashley

Viewing 3 replies - 1 through 3 (of 3 total)
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