Premium Support?

  • Resolved julietalayne

    (@julietalayne)


    6 years, 9 months ago

    Hi there! I have sent two support requests from within the support form on my site well over two weeks ago and have not heard back from you. I also submitted through your website once. I found this forum and see that you are responsive here and am hoping to get some help with my issue =) Can you please advise a way for me to contact you directly to ensure you are actually receiving my requests as I am concerned the form on my site may not be sending the message to you despite receiving the confirmation message.

    Thank you kindly, your plugin is lovely and I look forward to getting it to work with my site!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Code Parrots

    (@codeparrots)

    Hi @ julietalayne,

    Did you submit your request on our site here: https://www.wp-timelineexpress.com/contact/ ? Can you try and re-submit another request. I will double check that it’s coming through and respond there if it is, else I can post back here.

    Thread Starter julietalayne

    (@julietalayne)

    Did you want me to try submitting through the form within my site again? Or via your website? I’m happy to do either haha

    Thread Starter julietalayne

    (@julietalayne)

    I submitted a request through the back-end of my site to test this for you! It did give me a confirmation saying that the message had been sent, but I don’t know any other way to double check it. I’ll also send a message through your website again! I’m sure we can get this sorted haha

    Plugin Contributor Code Parrots

    (@codeparrots)

    Perfect, we did receive it and we’ve responded back there. We’ll continue there since this does look like a premium support request.

    Thread Starter julietalayne

    (@julietalayne)

    Thank you so much for the quick response! You guys are awesome!

Viewing 5 replies - 1 through 5 (of 5 total)
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