Premium Support

  • Resolved quikned

    (@quikned)


    5 years ago

    Why can’t I create a support ticket from your premium website??? https://wpsitesync.com/account/

    I have to say that I am not very impressed by the comprehensive support so far… and I purchased the Premium Bundle of your plugin.

    Please send me the beta core version so that I can get the Attachments metadata synced.

    My purchase details…

    USERNAME : quikned
    ORDER NUMBER: 30151

    Premium Membership Bundle
    $112.46 / Yearly February 26, 2021 $149.95 1 / Until cancelled Active

    I am also getting errors when pushing the content. It seems like most of the content is pushing.. but it doesn’t seem to push the images correctly. I have the “bulk sync” extension and it doesn’t work. I get some error about a “different page template”.

    I need this to work seamlessly. So far it isn’t even close.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ServerPress

    (@serverpress)

    Hello quikned,

    Thanks for writing to us. I apologize that you’re having difficulties getting support. We provide support through our main corporate web site at https://serverpress.com/contact/ – Sorry for any confusion on that.

    The latest release version of WPSiteSync was last week and is available here in the WP repository. There is not more updated version than that. If you’re having trouble with that version we are happy to work with you to resolve those issues.

    Regarding the issues when pushing images, we would need to see log files from your Source and Target sites. The best way to provide those is by opening a support ticket at https://serverpress.com/contact/ and attach the log files. The Attachment metadata is automatically sync’d. So if there’s an issue with that, the log files will give the information we need to address that.

    The “different page template” message indicates that the theme you’re using on the Source site has a template file selected for the Page, and that template is not available for the theme that is configured for the Target site. However, this should only be a warning and not stop you from synchronizing the content. But if you’re using different themes, you might have some image sizes set up by the theme on the Source that are not set up on the Target and this is why the Attachment metadata is not correct. When we look at the log files we can see if that is the problem and come up with a solution for this.

    All the best,
    The ServerPress Team

Viewing 1 replies (of 1 total)
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