Premium Support Problems

  • Resolved dianemk

    (@dianemk)


    6 years, 11 months ago

    I’m very unhappy. I received an email stating the premium version of this plugin that I bought was due to expire on 25th April (yesterday). Both my account and the payment that I made to you show that it doesn’t expire until 25th October. I replied to the email AND put in a support ticket and the only response I received was “I have assigned your ticket to the developer and he is going to take a closer look at it.” I have heard nothing back and I can no longer reply to the support ticket because according to you the licence has expired, even though there is still 6 months remaining.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dianemk

    (@dianemk)

    Is nobody going to reply to this?

    Plugin Author XplodedThemes

    (@xplodedthemes)

    Hi there,

    Sorry for the delay. The forums here are only for the free version.

    Questions related to the full version can be answered at https://xplodedthemes.com

    Also note that licenses were only for 6 months if bought before februry 2018. They became 1 year licenses after that.

    Hope this helps

    • This reply was modified 6 years, 7 months ago by XplodedThemes.
    Thread Starter dianemk

    (@dianemk)

    Thanks for the reply – it was all sorted.
    I had no choice but to post here as because I was being told it had expired I was unable to post a ticket so was in a Catch 22 situation. All sorted now though so thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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