Premium Support Ticket Submission is Broken

  • Resolved tandes

    (@tandes)


    3 years, 5 months ago

    Your forum rules say you won’t help Premium folks here, but your premium help desk ticket submission program is broken.

    I log in, go to the support/ticket section, select that “something is not working as expected”, select Events Calendar Pro, then it tells me further down that I need a premium license found at the account page, so… I visit the link provided which takes me to my already-logged-in account page, and then I end up repeating this the loop and can’t get a text field or submit button to appear. My coworker also tried and got stuck in a loop.

    Please fix this premium ticketing issue because Events Calendar Pro is breaking due to a conflict with Yoast SEO and I’d like to submit a detailed bug report on that.

    • This topic was modified 3 years, 5 months ago by tandes.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @tandes

    Thank you for reaching out!
    It sounds like your premium support request unfortunately coincided with a glitch in our systems.

    Our apologies for the inconvenience. Normally, all should be fine by now ??

    Let us know if that is not the case.

    Best regards,
    Geoff

    Thread Starter tandes

    (@tandes)

    Thanks, Geoff. And no problem!

Viewing 2 replies - 1 through 2 (of 2 total)
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