Premium Users Be Aware

  • If you are a paid user like me, you will be surprised that the license actually expires after one year. Nowhere on their checkout page explains that the license is for 1 year. It only states the followings on 3 different pages:

    Page 1)
    PDF Embedder Premium – Single site license

    Page 2)
    PDF Thumbnails Premium
    Our PDF Thumbnails plugin automatically generates fixed image versions of all PDF files in your Media Library, to use on your site as you wish. Clicking the Add to Cart button ***ADDS*** the PDF Thumbnails plugin with your purchase.

    Single site license – $20.00
    2-5 site license – $30.00
    Unlimited sites license – $50.00
    —————

    Page 3) Email Reciept
    Items purchased:
    PDF Embedder Premium – Single site license
    PDFEmbedder-premium-4.4.1

    ——————–

    Where does it say the license was for one year? I’m sure you’ve put it somewhere where customers can’t see it easily. This is really shady practice. I love your product, but this is just not right. At least make it clear about it. I gave 2 starts because the plugin is actually good.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @sonamooinc,

    Sorry that the license terms were missed. The Secure and Premium plugins include 12 months of support and plugin code updates. This will be reflected by the expiry date you will see when you activate the plugin license on your site. This is stated in our FAQ and on our Terms of Service which are agreed upon at the time of purchase (there is a link there to view the Terms before agreeing).

    Links:

    Thread Starter sonamooinc

    (@sonamooinc)

    Thanks for proving my point. “The Secure and Premium plugins include 12 months of support and plugin code updates.” <– this line should be added to your sales page and the checkout page. There is absolutely no reason to hide this in your terms unless you guys deliberately try to fool your customers.

    Hi @sonamooinc,

    There is no intend to fool anyone but I will forward your feedback and comments to our marketing people. Thanks for the suggestions! ??

    Hello,

    +1 same situation I update to php 8.1 and the pro- plugin doesn’t work anymore ..solution buy again to update..I also no saw it ..

    too bad, I uninstalled it and went to another product

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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