Preset Custom fields when opening a new ticket

For all fields, including custom fields, you need to pass a URL variable where the key is the field ID (as declared in your custom fields, first parameter of wpas_add_custom_field()) prefixed with wpas_.

For instance, if you have a custom field declared as follows:

wpas_add_custom_field( 'my_field', $args );

You can pre-populate it by browsing https://yoursite.com/submit-ticket/?wpas_my_field=value

Thanks for the tip. This worked like a charm ??

one question: Is there an integration documentation available for this sort of questions?

The best we have at this point is https://getawesomesupport.com/documentation/awesome-support/custom-fields/

I know it’s lacking (there is nothing about pre-populating fields). We need to work on the docs for sure.

Hi Julien, I have been looking all over to find info on pre-populating via URL! Happy to finally find this thread ??