Good plugin but support might be a little bit better

  • Anonymous User 20238576

    (@anonymized-20238576)


    2 years, 8 months ago

    UPDATE: As soon as I wrote a review of this plugin, the programmers of this plugin solved my problem in one day. Now it finally works as it should.

    ———————

    Original review: I bought the pro version from their website. There are issues with this plugin if you use Oxygen builder. I reached out to support, they didn’t answered. I had to go to their website and apply for online chat for my ticket to be even recognized. Then they answered me and they wanted FTP access, which I provided them with. However I haven’t received an answer from them since.

    Now I would like a refund but they don’t answer.

    It might work good with a theme but with Oxygen it does not work and their support is a nightmare.

    • This topic was modified 2 years, 8 months ago by Anonymous User 20238576.
    • This topic was modified 2 years, 8 months ago by Anonymous User 20238576.
    • This topic was modified 2 years, 8 months ago by Anonymous User 20238576.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author RadiusTheme

    (@techlabpro1)

    Hello,

    Sorry sir you face issues with support. I think there is a conflict with the Oxygen builder. We will try to fix it.

    If can not no problem we will issue your refund.

    Thanks

    Thread Starter Anonymous User 20238576

    (@anonymized-20238576)

    Hello,

    Thank you for your response.

    I wonder if you will be able to solve it.

    Plugin Author RadiusTheme

    (@techlabpro1)

    Hi,

    We will try our best I just assign the ticket to the developer hope will get a solution.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Good plugin but support might be a little bit better’ is closed to new replies.