Prevent user from reloading checkout page while payment is being processed

  • Resolved tomsychau

    (@tomsychau)


    3 years, 10 months ago

    After a user clicks the “Place Order” button on checkout page, the page is being loaded until the ajax finishes and the user is redirected to Thank You page.

    But, if a user reloads the checkout page while the payment is processing, a new order is being created and both of the orders are being charged.

    I am not sure if I should be directing the problem here but would like some insight.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! ??

    It seems that there is a Pull request about this in GitHub. Please feel free to add your comments there:

    https://github.com/woocommerce/woocommerce/pull/24609

    I hope that helps!

    Thread Starter tomsychau

    (@tomsychau)

    Yes. This is exactly the issue.
    I have also researched that sending a becaon might be an option as user might force quit the browser sim-assuming that it’s frozen. Either or I don’t see codes for the solution that I can add to a code snippet.

    Can you please help?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    The best place to ask for help is on the GitHub repo: https://github.com/woocommerce/woocommerce/pull/24609 If it’s indeed marked as a bug by the developers, it will already be in the best place for a resolution.

    As the issue has already been reported and will be resolved in GitHub, I’m going to mark this thread as resolved

    Cheers!

    Thread Starter tomsychau

    (@tomsychau)

    I am sorry. But I am not familiar with Github or what it does. I can’t even find a place where I can ask questions.

    Can you help me pin point as to what I am suppose to be looking at or what to do? I am completely confused.

Viewing 4 replies - 1 through 4 (of 4 total)
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