Prevent woocommerce order email in another langauge

  • Resolved Avinash Patel

    (@avinashdigitl)


    1 year, 10 months ago

    Hello in our site our customer has received order email in German language, which we do not want, we are also not using any translation plugin into our site, however in backend order details all information come in English, so how can we prevent any outgoing order email in English language only?

    => Order email language(German – Wrong[This needs in English only]):
    https://prnt.sc/dWzqRChBjgyR

    => Order details in backend(English – Correct): https://prnt.sc/8XspO7ECU8zi

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Avinash Patel

    (@avinashdigitl)

    Hello, is there anyone who can help me on this?

    Hi @avinashdigitl

    Thanks for reaching out and I apologize for the delay.

    Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, then, try to replicate the order above and see if the Order Confirmation Email is already in English language?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Thread Starter Avinash Patel

    (@avinashdigitl)

    Hello, we have identified that this will because of google translate from browser, so we have disable it by adding this meta tags into header.

    <html lang=”en” class=”notranslate” translate=”no”>
    <meta name=”google” content=”notranslate” />

Viewing 3 replies - 1 through 3 (of 3 total)
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