Preview broken ?

  • Resolved JoeGP

    (@joegp)


    2 years, 8 months ago

    Am i doing something wrong or is previewing a popup extremely broken ?

    1. i can’t preview a popup without hitting the update button (this is not how Preview works on Post or Pages, so it’s inconsistent)
    2. i can’t preview the popup without enabling it first.
    3. even if I enable the popup, if i make any changes i have to hit the Update button again, which resets the popup to a disabled state….every…single…time.
    So after any change i make i have to first Update the popup and then Enable it, just to preview it.

    Can it even get any worse ?

    Also among the popup themes there is one that sounds exactly like what i need, the Content Only one, since i’m just using an image as the popup usually, all i need is the image, the overlay and a close button, but this theme has no close button.
    And even though it says it’s made for page builders (like Elementor) which my website has, i don’t see the usual Edit with Elementor button anywhere, so how am i supposed to even use page builders with it ?

    Also 2:
    Why is the wording and explanation for Cookie Time so bad ? even your own documentation doesn’t clarify it.
    What does “valid for a term of 1 month” even mean ? all i care about is the frequency at which the popup is shown, which i usually want it to be once every day.
    So is Cookie Time actually Cookie Frequency ? or does the popup show every day for 1 month and then it stops ?
    (an Auto Stop/Disable feature sure would be nice)

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bel

    (@belimperial)

    Hi @joegp

    Thank you for reaching out.

    We’re sorry about the preview issue in your site.

    We think there’s a possible conflict with your theme or another plugin.

    Can you try the following for us?

    1. Temporarily deactivate your third-party plugins, and switch the theme to WordPress Twenty Twenty-Two.
    2. Clear out any browser, WordPress, server, database, and CDN caches you have.
    3. Retest using a private or incognito window with no active browser extensions.

    Let us know how that goes.

    For Content Only
    I replicate the issue where the close button is not visible in the frontend.

    Could you edit the popup theme – Content Only and update the font color of the close button? Here’s how it will look:

    https://share.getcloudapp.com/5zuLDJx8

    Cookie Time
    The valid for a term of 1 month means that after the popup is closed, it will show the popup after 1 month.

    You may use different cookie time. Those are:

    • seconds,
    • minute(s),
    • hour(s),
    • day(s),
    • month(s), and
    • year(s)

    Here’s a sample using 24 hours:

    https://share.getcloudapp.com/NQuNdZRn

    We hope that helps. Please let us know if you have any questions.

    Thread Starter JoeGP

    (@joegp)

    This preview issue with the Enable toggle flipping back to disable only happens if i enable it while editing the popup, if i first enable the popup (in the popup list) and then edit it, then it doesn’t change back to disable on it’s own.
    This has happened on multiple websites i manage for at least the past 6 months.

    I don’t have time for testing right now, so i’m just gonna mark this as resolved for now.

    For Content Only
    Yes, you are right, there was a very small black X on my dark image, i missed it somehow.
    Sorry for troubling you.

    Cookie Time
    Yeah, i figured that out eventually, my problem lies with the wording, both in the plugin and the documentation, it’s simply not clear enough.

Viewing 2 replies - 1 through 2 (of 2 total)
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