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Resolved Prabuddh
(@prabuddh09)

2 weeks, 6 days ago
Hi Team, I am facing a weird error on my site. The error “Preview could not be loaded error” is getting only while editing templates of my site. I tried all possibilities that mentioned on https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn.

While working on the pages. Elementor is working fine.

I also Tried Diabling All plugins and switching default WordPress theme also even I used elementor Hello Theme. But The template issue is still there.

Also I cannot load templates which i imported. i checked and re-sync library from Elementor > Tools and synchronize the library

Here is my elementor system info: https://we.tl/t-A1t2PO2tre

Thanks & Regards
- This topic was modified 2 weeks, 6 days ago by Prabuddh.
The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Foujia
(@foujiaa)

2 weeks, 5 days ago

Hi,Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com
ref: https://elementor.com/help/how-to-submit-a-support-ticket/

I’d also suggest you check out Elementor Community Group on Facebook. We have created it to connect Elementor users together and share knowledge, Global Elementor Community.

Thread Starter Prabuddh
(@prabuddh09)

2 weeks, 4 days ago

Foujia, My Elementor Subscription expired. can you help me out here?

Also now i uninstalled the elementor pro from my website. Only using free one.

Regards
Prabuddh

Plugin Support Nemanja
(@nemanjat)

1 week, 6 days ago

Hi @prabuddh09

The issue persists after remowing Elementor Pro plugin from your site?

Can you please create a screen recording to demonstrate what you are doing and how we can recreate the issue?

Thank you!

Thread Starter Prabuddh
(@prabuddh09)

1 week, 3 days ago

It was causing error when Elementor Pro was installed on the site.

I dont know how you recreate the issue. but i am sharing what i am facing issue with templates.

https://www.loom.com/share/2049ffd6faf34cbaa48c97d81121a7ff?sid=1984adc9-8e08-4064-b778-d02bc1820dfb

As you can see elementor is working fine on pages. but when i go to edit templates it showing the error.
Plugin Support Milos
(@miloss84)

1 week, 2 days ago
Hi

Thank you for your valuable feedback!

I noticed that your Elementor Pro subscription has expired. Please be aware that we are unable to provide support for Elementor Pro through this channel.

As an Elementor Pro user, you can submit a support ticket directly at my.elementor.com. Our dedicated support team will be able to assist you further.

Additionally, I recommend joining the Elementor Community Group on Facebook. It’s a great platform to connect with other Elementor users, share knowledge, and find solutions to common issues. You can join the Global Elementor Community here.

Please note that, according to www.ads-software.com rules, we cannot support commercial products through this forum.

Thank you for your understanding.

Kind regards,
- This reply was modified 1 week, 2 days ago by Milos.
Plugin Support Elementor Team
(@ricav)

2 days, 1 hour ago

Due to inactivity this ticket has been closed.

Viewing 6 replies - 1 through 6 (of 6 total)

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