Preview images won't display for albums or galleries

I have exactly the same problem.

I have one album that contains three galleries – each gallery displays OK on its own page, but the thumbnail preview image for each gallery isn’t displaying on the Album Page

https://www.lighttherapyuk.co.uk/gallery/

Any help would be appreciated!

Has anyone found a solution to this issue? I noticed several more recent posts that seem to be describing the same problem, but so far no fix has been suggested. I’d appreciate any help I can get!

@klderose – Would you mind testing a few things to see if this helps:

– Reset your permalinks under Settings >> Permalinks to ‘Post Name’
– Clear image cache under Gallery >> Other Options > Misc.

Do either or both of those actions help?

(Becky)

Hi Becky,

Clearing the image cache didn’t affect the problem and neither did resetting the permalinks.

Here is one thing I noticed. When the preview image for a gallery is called, I end up with this URL which goes to a folder that doesn’t exist. It isn’t even trying to go to the wp-content folder, which seems strange to me:

https://planets.ucla.edu/nextgen-image/2/91×68/crop/8fb1468d948035cfede99eaeb0c5ab8f

This is what the url to a thumbnail inside a gallery looks like (it shows up beautifully):

https://planets.ucla.edu/wp-content/gallery/outreach/thumbs/thumbs_img_0189.jpg

Any suggestions on what is going wrong with the preview images? Is there a line of code I could modify to point to one of the thumbnails in the above folder?

Thanks for your help!

-Kim

Hi Becky,

I also followed you instruction to @klderose and still no thumbnails are appearing on my album page.

As above, when I ‘inspect element’ of the missing image I get this:

<a href="https://www.lighttherapyuk.co.uk/gallery/nggallery/equine-light-therapy/light-therapy-for-people/"><img class="Thumb" alt="Light Therapy for People" src="https://www.lighttherapyuk.co.uk/nextgen-image/21/91x68/crop/8967e87ae2df6b64eb42d2584150fd09"></a>

[Moderator Note: Please ensure that you are embedding links correctly in your posts.]

Please advise how to correct this error.

Thanks
Sharon

@klderose & @flexsolve – Thanks for checking that, would you both mind submitting this same information, including a link to this forum thread in a bug report to us so we can take a closer look: https://www.nextgen-gallery.com/report-bug/ . Please include login credentials to your site too if you don’t mind.

Thanks!(Becky)

Hi Becky,

I just submitted a bug report. I’d rather not provide login credentials unless it’s really necessary, but if you really can’t duplicate the issue, I’ll consider it (just shoot me an e-mail).

Thanks,
Kim

@klderose – Just saw your bug report come through. Thank you Kim!!!

(Becky)

Hi Becky,

I have submitted a bug report and enclosed temporary login credentials which I will delete once you have investigated the issue.

Thanks
Sharon

@flexsolve – Thank you Sharon! ??

(Becky)

Any resolution on this? I have the same problem.

@codebloo: As per the Forum Welcome, please post your own topic.

@codebloo

I submitted a bug report and it sounds like they’ll be looking into it for the next update. In the meantime, I’ve sort of worked around the issue, by creating a page where I’ve inserted my own version of preview images that each link to a separate page where one gallery displays. This would be a pain if you have a lot of galleries, but since I only have a few so far, it has worked okay for me. You can see what I did here:

https://planets.ucla.edu/image-gallery/

Good luck!

Hi Kiderose, thanks for the heads up. I submitted a bug report too.

I have hundreds of images coming from about a dozen albums so that’s not going to be a good solution for me ??