Preview in Subscriber Engagement fail

Hi there,

Thanks for contacting us here.

When you try to edit the email related to that newsletter, what do you see?

Can you please send us some screenshots of what you see?

Thanks!

Thanks @fetenlakhal.

This 1st picture shows the page where is the Preview button I’m speaking about.

We’re in the Post notifications section, where I clicked in the View history button and then on the Statistics link for the latest newsletter/Post notification sent, then on the Subscriber Engagement tab.

So here, when I click in the Preview button on the upper right of the page, a new browser tab opens to show this:

As you can see, there’s nothing between the dotted line and the white line underneath. This has not been like that before and I can’t say when it changed.

Here’s what the subscribers received for this same Newsletter/Post notification:

No need to say it is what I expect to see when I click on the Preview button as explained before.

Hi there, thanks for reporting this!

We were able to reproduce it on our end. We asked our developers to look into it, and they were able to issue a fix. They confirmed the fix will not make it into next week’s release, but it might land in the release after.

Thanks again for the heads-up on this!

Thanks @namona for the news, I’m looking forward for this future release.

Hello there,

Yeah, we hope to get this resolved as soon as possible.

Hi there, the issue was fixed in v 4.40.0.

Thanks guys!