Previous version for Royal Elementor Addons?

  • Resolved dcml2s

    (@dcml2s)


    6 months, 2 weeks ago

    Hello,

    The latest update on Royal Elementor Addons caused my website to crash. Where/How can I access the previous version of this plugin in order to restore the pages that use it?

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @dcml2s

    At first, thank you for choosing our plugin and service.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
    3. If the instructions above won’t help, Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
      Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind Regards

    .

Viewing 1 replies (of 1 total)
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