Price change on recurring subscriptions

  • Resolved Erez Speiser

    (@erezspeiser)


    3 months ago

    Hi,

    I have a recurring subscription via PayPal Express at a certain annual price.
    I have now raised the price.
    What would happen when existing subscribers reach the end of the period?
    I want existing members to continue to pay (when they automatically renewed) the original price, and only new members to be charged with the new price.
    However, I am not clear what is the normal behavior of the plugin in this scenario –

    Will existing members be charged forever with the price they signed up for?
    Will PMP accept their renewal, although the paid price is different from the new subscription price?

    If not, please let me know how to handle this.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to the Paid Memberships Pro team.

    By default, active subscriptions will continue to charge members at the rate they originally signed up for. The price increase will only affect new signups going forward.

    You won’t experience any issues with this price increase, Paid Memberships Pro follows the same model and grandfathers existing recurring memberships in at the same rate the member signed up for.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter Erez Speiser

    (@erezspeiser)

    Perfect.

    Thank you for strong support and a great plugin!

    Plugin Support Jarryd Long

    (@jarryd-long)

    My pleasure, feel free to reach out if there’s anything else we can assist you with.

    If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

Viewing 3 replies - 1 through 3 (of 3 total)
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