• Resolved andreapari

    (@andreapari)


    Hello,
    on my customer’s e-commerce I set up the “Product List Sidebar Widget Area” widget in order to display the price filter. The products are synchronized with an external ERP, and prices are excluded of taxes. However, my customer wants to show the prices in products catalog with taxes included. My issue with the price filter is that it shows the range of values excluded of taxes. How can I make sure that the values shown are inclusive of taxes?

    Here is an example link related to a category page: https://ivanavesprini.dandicom.it/abiti

    And below is the system report:

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Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 giorni<br>Level threshold: –<br>Log directory size: 370 KB<br><br>### WC Pages ###<br><br>Shop base: ? La pagina non è impostata<br>Carrello: #7 - /carrello/ -  Contiene lo shortcode [woocommerce_cart]<br>Pagamento: #8 - /pagamento/ -  Contiene lo shortcode [woocommerce_checkout]<br>Il mio account: #9 - /mio-account/<br>Termini e condizioni: ? La pagina non è impostata<br><br>### Theme ###<br><br>Name: Ettore Child<br>Version: 1.0<br>Author URL: https://qodeinteractive.com<br>Child Theme: ?<br>Parent Theme Name: Ettore<br>Parent Theme Version: 1.1<br>Parent Theme Author URL: https://qodeinteractive.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: ettore-child/woocommerce/archive-product.php<br>ettore/inc/woocommerce/templates/content-widget-product.php<br>ettore-child/woocommerce/emails/admin-cancelled-order.php<br>ettore-child/woocommerce/emails/admin-failed-order.php<br>ettore-child/woocommerce/emails/admin-new-order.php<br>ettore-child/woocommerce/emails/customer-completed-order.php<br>ettore-child/woocommerce/emails/customer-on-hold-order.php<br>ettore-child/woocommerce/emails/customer-processing-order.php<br>ettore-child/woocommerce/emails/customer-refunded-order.php<br>ettore-child/woocommerce/emails/email-addresses.php<br>ettore-child/woocommerce/emails/email-footer.php<br>ettore-child/woocommerce/emails/email-header.php<br>ettore-child/woocommerce/emails/email-mobile-messaging.php<br>ettore-child/woocommerce/emails/email-order-details.php<br>ettore-child/woocommerce/emails/email-order-items.php<br>ettore-child/woocommerce/emails/email-styles.php<br>ettore/inc/woocommerce/templates/global/quantity-input.php<br>ettore/inc/woocommerce/templates/single-product/meta.php<br><br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: IT<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-09-09 10:06:00 +00:00<br>Options: ?<br>Notes: 62<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Operazione annullata: 1<br>Oldest: 2024-08-19 07:20:52 +0000<br>Newest: 2024-08-19 07:20:52 +0000<br><br>Completato: 2.550<br>Oldest: 2024-08-09 11:19:09 +0000<br>Newest: 2024-09-09 06:51:15 +0000<br><br>Operazione non riuscita: 12<br>Oldest: 2024-07-05 10:33:07 +0000<br>Newest: 2024-09-03 07:13:54 +0000<br><br>In attesa: 1<br>Oldest: 2024-09-09 11:48:16 +0000<br>Newest: 2024-09-09 11:48:16 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-09-09 06:57:30 +00:00<br>

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello andreapari,

    Thank you for contacting Woo support.

    To confirm, the products on the website are synced via an external ERP and the prices are Excluding Tax.
    But on the Catalog, the prices are displayed Including Tax.
    May I ask how are the tax calculated and added to the catalog page?

    Additionally, could share a screenshot of the Tax Options page?
    Here is an example:

    Once I have a better understanding of the configurations, I will be in a better position to assist you. ??

    Best regards.

    Thread Starter andreapari

    (@andreapari)

    Hello Zubair,
    thank you for your quick answer. I confirm that the products on the website are synced via an external ERP and the prices are Excluding Tax.

    Here’s a screenshot of the Tax Options page. “Imposte incluse” in dropdown menus means “Including Tax”:

    And here’s a screen of the tax applied:

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello andreapari,

    Thank you for your reply.

    Coming back to your initial issue.

    My issue with the price filter is that it shows the range of values excluded of taxes.

    After reviewing your Tax settings I have determined that the price filter is showing a range of values excluding tax because the taxes are calculated during the Checkout page based on the customer’s address.

    To achieve your goal you either need to add product prices including taxes or calculate the tax based on the Shop Address.

    Please note that you may need to check with a legal tax consultant to review the legal aspect of this option. For more details regarding tax configurations, refer to this documentation.
    https://woocommerce.com/document/setting-up-taxes-in-woocommerce/

    Let me know if you have any questions.

    Best regards.

    Thread Starter andreapari

    (@andreapari)

    Hello @doublezed2 ,
    I set up the tax calculation based on the shop base address, but the range values in price filter still doesn’t include the taxes. I have already cleared both WooCommerce and WordPress (WPRocket) caches. So the only solution at this point is to have the product prices including taxes?

    Thanks,
    Andrea

    Hey, @andreapari!

    I tried replicating the issue on my website, but couldn’t.

    I set up the same settings as you showed here, but changed to shop address instead.

    My site has a 10% tax, but instead of IT, I set up US, as my store address is US.

    Doing this made the filter work correctly.

    Here’s a screenshot:

    My settings

    Is the store address set to Italy?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter andreapari

    (@andreapari)

    Hello @carolm29,
    thanks for your feedback. Yes, the store address is set to Italy. Here’s some screenshots:

    And here’s a screenshot of the product variation with the highest price of all products:

    So the maximum price you should display in the price filter is: 681.967213 * 1.22 = 832€. However, it still doesn’t work: https://ivanavesprini.dandicom.it/bambino/

    [EDIT] Note that the issue does not depend on the fact that that variation is out of stock, as another variation of the same product has the same price but is in stock.

    • This reply was modified 2 months, 2 weeks ago by andreapari. Reason: Added other infos

    Hey, @andreapari!

    Thanks for the clarification. I had misunderstood the issue, I’m sorry about that.

    Now I understand that the issue is the Max price on the Filter By Price will be the price without taxes, not that the product does not show correctly.

    As the warning message suggests, having the price added without taxes and show them with taxes can end up causing inconsistencies like that.

    What you you can do is use a plugin or custom code to customize the max value of the filter.

    You can search on the Plugins > Add New section of your dashboard or on a search engine like Google, for example.

    Please note that we do not provide support for third-party plugins, so it is good to check the plugin thoroughly to see if it is reliable. You can find more about this in this guide.

    While we also can’t provide support for code customization as per our support policy, we do our best to offer advice and direct you to appropriate resources.

    You can visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there too.

    Lastly, we have a website where you can submit feature requests and upvote the ones other people submitted and you like. So, if you want, you can submit a feature request for this to be changed on the plugin. You can check that out here.

    We appreciate your suggestions and are always looking for ways to improve our products and services, and input from users like you is invaluable.

    Please let us know if there’s anything else we can do to help or if you have further questions.

    Have a wonderful day!

    Thread Starter andreapari

    (@andreapari)

    Hi @carolm29 ,
    I already tried to implement several solutions to change the value of the maximum price in the filter, but unfortunately none of them worked.

    So what you recommend then, and which seems to be the only solution, is to have the product prices including taxes?

    Thank you,
    Andrea

    Hey, @andreapari!

    I already tried to implement several solutions to change the value of the maximum price in the filter, but unfortunately none of them worked.

    I’m sad to hear that. Do you mind sharing what you have already tried so we can check if we have other suggestions?

    So what you recommend then, and which seems to be the only solution, is to have the product prices including taxes?

    The default recommended solution would be to have the products inclusive of tax, yes.

    By default the price that shows there is the one added to the product, so if the product price is inclusive of tax, it will show that price.

    Have a wonderful day!

    Thread Starter andreapari

    (@andreapari)

    Hi @carolm29,
    unfortunately our external ERP cannot send us prices including taxes, so we came up with the following solution: setting up a hook that is triggered after a product is saved (through REST APIs called by the ERP). This hook gets the price value, adds the tax percentage to it, and then updates the price field. This way we manage to have the price inclusive of taxes on WooCommerce, even if the price coming from the ERP is not. Do you see any problems with this solution?

    Thank your for your support,
    Andrea

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi Andrea, @andreapari

    unfortunately our external ERP cannot send us prices including taxes, so we came up with the following solution: setting up a hook that is triggered after a product is saved (through REST APIs called by the ERP). This hook gets the price value, adds the tax percentage to it, and then updates the price field. This way we manage to have the price inclusive of taxes on WooCommerce, even if the price coming from the ERP is not. Do you see any problems with this solution?

    This is a nice workaround. Just make sure to update your WooCommerce settings accordingly since you’re now entering and displaying your prices inclusive of taxes. Other than this, it should work fine!

    Have you found any issues with it so far?

    Cheers!
    -OP

    Thread Starter andreapari

    (@andreapari)

    Hi @omarfpg ,
    I have yet to develop it ??

    Thanks again for your support,
    Andrea

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