Price Filter widget displays items out of filtered price range

Did you test your theme? Deactivate other plugins as before, then switch to the default theme. If that fixes the problem then it would seem to be a theme problem.

Thanks for your response, lorro.

I did as you suggested and the price filter doesn’t appear in the main theme. So I’m assuming it’s a feature of the child theme.

Going to be struggling then. www.ads-software.com forum members don’t have access to either your child theme code or your parent theme, which looks like a commercial offering. Hopefully you still have your developer’s details.

Support from the theme creators said it’s not a theme issue. They advised me to check with WooCommerce support. Unfortunately, getting tossed around between all the involved parties is becoming everyday with website issues.

OK, with other plugins deactivated, the possibilities are:

1. works with parent theme but not with child theme – this is not the theme vendor’s problem. Vendors don’t support child themes. Not their code. Its down to you or your developer to fix it I’m afraid. www.ads-software.com can’t help because no members have the code.

2. works with WordPress default theme such as Twenty Sixteen, but not with parent theme – so none of your customisations in the loop – the question is, do they sell the theme on the basis of it being WC compatible, what do they say in their sales pitch? If so, then its your theme vendor’s problem. If not, no vendor can support all plugins. Down to you again. Make sure you have the latest version of your parent theme.

3. works with Twenty Sixteen or WooThemes theme – so not a WooCommerce problem. With 000’s of themes out there, WooCommerce cannot make sure the plugin works with all of them, and they don’t claim to do so.

lorro,

Thanks so much for sticking with me on this.

1. The parent and child theme are from the same company. The support covers both. Also worth noting, the filter worked fine on initial install. I’m not sure when the issue started. I noticed it about 2 weeks ago. There aren’t any events/updates which I can pinpoint it to.

2 & 3. Twenty Sixteen isn’t a theme with a shop so it wouldn’t have a use for the filter. None of the three Twenty _____ themes have a store in them.

Thanks,
Heidi

That’s the point about Twenty Sixteen, it has no WooCommerce components, so when you switch to Twenty Sixteen you are testing just WooCommerce. The shop should work just fine, though the appearance maybe off.

Does it work with Twenty Sixteen and no other plugins? If so, then it not working with your child theme must be a theme issue. My guess (from afar!) is that the theme vendor has not updated the code to remain compatible with WooCommerce. Did you check you have the latest version of your theme.

Several other reputable WooCommerce compatible theme vendors have been bringing out updates recently to remain compatible with the latest WooCommerce. v2.5 came out on 18/01/16. Did your update to 2.5 correspond with the onset of the problem, as far as you can tell.

The price filter doesn’t appear at all in Twenty Sixteen. Here is a screenshot.

https://www.ghyslain.com/wp-content/screen1.jpg

After doing more research based on your comments, it appears that the filter is a widget which was added at some point. I apologize for all the misinformation! I’m not sure how to pursue the maker of the widget but that’s my next step.

Thanks so much for all your help!

The price filter widget is included with the core WooCommerce plugin. It doesn’t appear in Twenty Sixteen by default. You’ll need to go to Admin page > Appearance > Widgets, and drag the widget into the sidebar, then save. I tried this and it worked for me. I even get the same pattern querystring:

..../product-category/educational-resources/?min_price=7&max_price=205

If you can establish that 2016 + WC filter widget works for you, it rules out any WC, server or hosting issues. You have already ruled out other plugins, so the only thing left is the child theme which is not responding properly to the querystring parameters.

Again, thanks for walking me through that. It turns out the filter produces the same wrong results in Twenty Sixteen. So is this a WC issue?

I thought possibly I had entered something wonky in my product which was making it show up that way because, for example, I use variations for products. So a product with 2 variations will show up in both the low and high category. This particular product does not have a variation and I’ve checked all the attribute fields (sometimes they hide in there) to make sure there are no other prices entered anywhere. Still, is there something I might be missing there?

Yesterday I realized one of our products will not link to itself. We have two versions of one of our chocolate sculptures. One has BASE URL+product name, the other BASE URL + product name + extension. If you click on the thumbnail of the first one, it links to the second. If you manually type in the url of the first one, it loads the second. I have no idea what that’s all about and it could be entirely unrelated. I just thought I’d mention it in case it rings any bells.

Here’s what I’m talking about with the product.

https://www.ghyslain.com/product-category/seasonal/easter/

The item at the very bottom right is “Small Sitting Chocolate Bunny Sculpture” but when you click on it, it goes to “Small Sitting Chocolate Bunny Sculpture Without Base.”

WooCommerce does not do redirects like this. Accessing https://www.ghyslain.com/product/small-sitting-chocolate-bunny-sculpture/ directly does the same redirect. I’d guess there are 301 redirects setup either via plugin or htaccess rules. Either that, or products have been imported some how with the same permalinks/post names.

Thanks, Mike! Since it appears to be unrelated to the original issue of this post, I moved the product issue to its own thread.

https://www.ads-software.com/support/topic/product-link-leads-to-wrong-product?replies=1#post-8127373

@ghyslainchocolatier
Couple of things but I’d delete any _wp_old_slug values first. When you rename a product, WordPress tries to be helpful and sets up a redirect, so users linking to the old page name get sent to the new page.

login in to cPanel
go to phpMyAdmin
find your shop database
find the wp_postmeta table
go to search
search for meta_key LIKE _wp_old_slug
delete any rows thus.

Did you find any? Retest with 2016 & WC and no other plugins, what problems remain?

Hello lorro,

I am having the same issues with the price filter widget except of redirects.

I created the duplicate product with the exact same info and it was filtered through.

Am I also having issues with old entries in the database?

You can read more about this issue here

Thanks in advance