Price not updating in vendor order

Hi there thank you for reaching out, firstly thank you so much for downloading and using our plugin, and for taking the time to submit your request, we really appreciate it! The main purpose of the plugin is to work with the Admin edit order screen and provide the additional functionality to that screen but we do also try and support plugin conflicts as we find them.

So because our plugin is built to work with the base functionality that WooCommerce uses, orders should be updating correctly, my first question would be to to check with you if the order prices are updated in WooCommerce when our plugin is deactivated do the prices adjust correctly on the vendor screen or still not?

Could you also post some screenshots of the various pages in this support thread which will also help us get a better idea of the issue you are facing. You can use a service such as https://imgbb.com/ to get the screenshot links.

Lastly, we are unable to look at that page without login details and they also must never be posted here, so if we do need any access, we will reach out to you via your website contact page directly but if you can first please help us with the information above.

Thank you again and we look forward to your feedback so we can see how best to assist you!

Hi,

I have submitted the screen shot through mail.

Hi apologies we have not seen any emails in this regard, I’m not sure if you are using the right account. We will submit a message on your website contact form, please send a reply on that and we will respond accordingly.

I am attaching the order page in woocommerce order as well as vendor page access. In woo-commerce I have changed to Rs.100 but the same is not reflecting in the vendor page. After deactivation of your plugin, there is no change in the value what i have modified. 

https://ibb.co/fCxzy5B
https://ibb.co/720KS0j

https://ibb.co/fCxzy5B
https://ibb.co/720KS0j

• This reply was modified 1 year ago by evmani79.

Thank you so much for the screenshots, they are really helpful. The first thing I’m noticing from your screenshots is that there is no Tax / VAT column. Have you set up taxes in your WooCommerce site and if so, if making a new order from the dashboard, please add a Tax.

Tax column: https://ibb.co/fG6VVVn

Add Item -> Add Tax: https://ibb.co/WDWXyLC

The plugin needs a tax column in order to work. The free version does not calculate for orders or products without tax. You will need to purchase the premium version (https://woo.com/products/admin-order-modifier/) in order to have features that work with non-taxable products.

I hope the above makes helps, please let me know regarding the above and if it works when you add / activate tax.

Hi, My question is, in Woocommerce the price correction is working but the same is not reflecting in Multivendor order page. They are creating sub order for each order created in woo-commerce.

Hi thank you for the additional information. To understand better we have set up a test store using MultiVendor X and placed some test orders to see how it works. With the split orders, separate order numbers are created for the main user and for the vendor: https://ibb.co/wQjkQpv

This means that the orders are treated separately by WooCommerce. We have tested editing prices in the orders with RD Order Modifier for WooCommerce plugin deactivated and the price change only works for the order you are currently editing. So you can change the price for the main order, but then need to also manually change the price for the sub-order. The same is the other way around, if you change the price on a sub-order you then also need to manually change the price for the parent order. When we activate the RD Order Modifier for WooCommerce plugin, the tax columns show as they should and again whichever order you edit the pricing updates correctly but will not update the other order. This is unfortunately not something we have control over as it is functionality that is built into the MultiVendor X plugin and you would need to get in to contact with MultiVendor X developers to Suggest a feature or fix: https://multivendorx.com/contact-us/

I hope the above explains the situation and resolves your query and thank you again for using our plugin and for reaching out to us. If you do have any other queries, please let us know.

Hi just checking that you came right or if you have any additional questions. I’m going to mark this thread as resolved for now. Thanks again for your interest in the plugin and for reaching out to us!