• Resolved magnusthune

    (@magnusthune)


    So – let’s us take this product as an example:
    https://staging.wafabike.com/en/product/i-am-carbon/

    This product costs 55 000 SEK – We have enabled VAT/MOMS/TAX with different %.
    So when i enter from Sweden everything looks just fine.
    When i use VPN from, let’s say Finland. the price is 54 560 which is wrong (We have enabled to enter prices with tax included)
    When i use VPN from USA the price is correct when i choose free shipping. But when i choose shipping “outside europe” the price shows 48400 (total amount shows 50600 ex. vat, + shipping).

    We have disabled ALL plugins except for polylang and woocommerce and applied basic twenty twenty theme.

    Why is this happening? Please help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • I have the same issue.

    Thread Starter magnusthune

    (@magnusthune)

    Bump – Anyone that can assist in this matter?

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @magnusthune @rickybely7 This sounds like an issue with how taxes are configured. You’ll want to check your tax setup. I’d recommend reviewing the tax documentation here.

    The first thing you will want to define is _how_ you want to charge taxes. Do you want to charge taxes to ALL customers? Or only customers placing an order from a specific country (like Sweden, for example)?

    From what you described, it sounds like you configured taxes to be calculated based on the customer’s address, and only added a tax rate for certain countries (Sweden). If that’s how it is setup, then taxes will only be charged on orders placed from countries where you configured a tax rate.

    If this is not how you want the taxes to be calculated, there are two ways to get around this:

    • You set up a tax rate for every country/region where you want to charge tax. This is done from WooCommerce > Settings > Tax > Standard Rates.
    • You configure taxes to be calculated based on your shop base address. Then you configure a standard rate for the country where your shop is based, thus ensuring that ALL orders get charged tax at your shop’s base address rate. This is configured from WooCommerce > Settings > Tax > Tax options.

    Hi @fhaps Thank you for your reply.
    What I want is to have the same amount paid for the customers in the countries of UE, as explained in the section Prices including tax – Experimental Behavior (https://github.com/woocommerce/woocommerce/wiki/How-Taxes-Work-in-WooCommerce#prices-including-tax—experimental-behavior).
    I added the string:
    add_filter( ‘woocommerce_adjust_non_base_location_prices’, ‘__return_false’ );

    It works for the prices of the products, but it doesn’t work for the shipping. The shipping price follows the same rules of the products as a matter of tax in UE. Is there any way to resolve that?

    I also tried to use the code for showing the 0 value taxes:
    add_filter( ‘woocommerce_order_hide_zero_taxes’, ‘__return_false’ );

    But it doesn’t work for me.

    Thank you

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    @rickybely7 I’m not sure of the custom code snippet that would be needed in order to calculate shipping taxes using the same experimental behavior.

    I’m going to leave this thread open for now, and see if anyone else from the community has any suggestions to add.

    Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    We haven’t heard from anyone else on this thread for a while. If you need any coding help, you may consider reaching out to one of WooCommerce’s customization partners:

    https://woocommerce.com/customizations

    They’d be able to give you a clearer idea about the scope of the project and quote you for their services.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Prices and taxes not correct.’ is closed to new replies.