• Resolved jungleart

    (@jungleart)


    Hi, some days ago a customer purchased a product to a lower price. The product cost €?39 but he paid €?35. Moreover he paid shipping lower than the price (11,90 €?instead of 13,90 €).

    I checked the page linked above and now prices are correct (€?26 custom drumsticks and € 39 vic firth drumsticks). Some minutes ago the price was lower of a couple of euros.

    I never changed prices or added coupons. The system just did itself. It happened also in the past. How can we solve this?

    I’m enclosing the System Status Report:

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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @jungleart! I had a look at your site and can also get your products for less. If my shipping address is, for example, the UK, I’m exempted from the 20% tax on the product.

    Is it possible that the customer who paid €35 was from a country with a lower tax rate?

    If prices on a site are including tax, and taxes are charged base on a customer’s Shipping address, then customers might see different prices based on that country or tax area they’re from (especially if they enter their address on the cart/checkout page, and continue shopping).

    Have a look at Setting up Taxes in WooCommerce for the specific settings. Our How to configure specific tax setups in WooCommerce might also be helpful to illustrate. The Code snippets for configuring special tax scenarios section further leads to a code snippet you can use to always charge the same total amount, regardless of how much tax is included.

    Does the above explain what you’re seeing and how to remedy it?

    If you need more help, please share screenshots of the following settings:

    • WooCommerce > Settings > General > General options section
    • WooCommerce > Settings > Tax > Tax Options
    • WooCommerce > Settings > Tax > Standard Rates

    I look forward to your reply and helping you further.

    Thread Starter jungleart

    (@jungleart)

    Hi! Thanks for your reply, actually yes, that was the solution. Thanks! Now I set “Calculate tax based on: Shop base address” and the prices looks the same even if the shipping address is abroad. I’m just wondering… The important thing for my store, is that the price that a customer see is the same, no metter where he’s from (so, it includes taxes). What I want, is that on the invoice the tax amount on the total changes according to the country. For example:

    – Customer from Austria (VAT 20%)
    Total: € 39 (includes € 6,5 VAT)

    – Customer from Germany (VAT 19%)
    Total: €?39 (includes € 6,23 VAT)

    Is this possible?

    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi @jungleart, I’m glad to hear the core of the issue has been resolved.

    What I want, is that on the invoice the tax amount on the total changes according to the country. Is this possible?

    It is indeed. My previous reply included a link to where you can find a code snippet that can help you achieve that. Add the following to either a child theme’s functions.php file, or use a code snippets plugin:

    <?php

    add_filter( 'woocommerce_adjust_non_base_location_prices', '__return_false' );

    Once you add that, your Enter prices inclusive of tax product prices, should behave as follows:

    €100 product with a shipping destination that’s taxed 5% – it shows €100 (including €4.76 tax)
    The same product, now with a shipping destination that’s taxed 20% – it shows €100 (including 16.67 tax)

    I hope that above is helpful! Give it a whirl and let us know how it works for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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